Meet the bots
Check out how they can help you automate your business processes.
After Business Hours Verifier
alerts users if their time entry's work type is 'Bus Hrs Service' but it was done after 7AM-6PM (customizable)
Attached Agreement Prompter
asks users to attach the agreement to their time entry if it's not there
Clock In Reminder
alerts users who haven't clocked in 10 minutes (customizable) after the start of their shift
Clock Out Reminder
alerts users who haven't clocked out 10 minutes (customizable) after the end of their shift
Idle Time Verifier
alerts idle users (customizable time), and later on, their manager and manager's superior (customizable times)
"In Progress" Ticket Verifier
alerts users about tickets that are 'In Progress' for over 60 minutes (customizable)
Late Onsite Time Entry Alert
notifies users who haven't logged an onsite time entry within the leeway of 2 hours (customizable)
Late Remote Time Entry Alert
notifies users who haven't logged a remote time entry within the leeway of 5 minutes (customizable)
Next Step Prompter
reminds users who have missing 'Next Steps' in their time entry to write them
Next Ticket Reject Mailer
e-mails info on rejected tickets from Next Ticket to users and their manager (customizable)
Next Ticket Utilization Alert
notifies users whose utilization for 10 tickets (customizable) is <60% (customizable)
Onsite Schedule Prompter
reminds users to prepare if they have a scheduled Onsite task that's coming up
Password in Time Entry Alert
asks users to check their time entry if it includes 'password'
Prolonged Time Entry Verifier
asks users to check a time entry that's over 12 hours (customizable)
Short Time Entry Verifier
asks users to check if their time entries that are less than 5 minutes (customizable) should be billed
Task Prompter (BOD)
asks users 10 minutes (customizable) after they clock in to check their tasks for the day
Task Prompter (EOD)
asks users 15Â minutes (customizable) before their shift ends to review their tasks
Ticket Resolution Prompter
asks users to add the Resolution to tickets that they closed without it
Time Entries Overlap Alert
informs users if they logged time entries that overlap and sends them the calendar link to fix it
Time Entry Content Analyzer
asks users to check their time entry if it has the words "I think"/"I believe"Â (customizable)
Time Entry Notes Prompter
alerts users with a time entry >2 hours (customizable) but note <100 characters (customizable)
Time Exceeded Alert (Break)
reminds users to log back in 30 minutes (customizable) after their break began
Time Exceeded Alert (Lunch)
reminds users to log back in 60 minutes (customizable) after their lunch break began
Work Type Prompter
asks users to check the Work Type if their remote time entry has the word "travel"
INTEGRATIONS
Get more done (and faster) by connecting MSPbots with other software for your MSP business.
Testimonials
Why our clients love us
[NextTicket Manager] our help desk has that worked into their process and that's how they figure out who's doing what and not cherry-picking tickets.
It seems that the things are fairly solid and what we got MSPbots for specifically has been fulfilled and at a better price point that BrightGauge. We're very pleased overall!
The bots are very beneficial to us, no need to manually babysit the boards, the bots save us time which makes us more productive and efficient at work.
We are pleased with our dashboards compared to BG, yours have the flexibility to manipulate data the way we need it.
MSPBots has made my work-life easier!
I am a service team lead for an MSP based in Chicago and I manage 10 technicians. To make sure the technicians meet their metrics, I spend a lot of time reviewing their time entries to ensure they do not have overlapped time, they update their tickets real time, they are prioritizing the most urgent tickets, etc. These redundant and tedious tasks are frustrating because they take up most of my day and the techs get irritated with constant follow ups. Good things that MSPBots has developed bots that trigger alerts, so I do not have to keep a close eye on my techs to make sure they are following company policy, the bots are doing that for me!
Overall, I would give the product a solid 9. There are areas for improvement sure, but I recommend this product to every MSP owner I talk to.
Working with Daniel and the team has been fantastic!
Great tool to run our business
MSPBots has been a great addition to our business. We are able to build our policies into the system and have the software enforce it. Don't send a human to do a bots' job. All too often in our line of business we have mistakes that are made and anything we can do to minimize those mistakes is a huge win for us. MSPBots helps us do that. The use cases for this technology are endless. We are thrilled to put our company on the cutting edge of this technology and have MSPBots with us.
The bots are convenient. The reporting is granular and good, and I like the freedom that it provides.
I'm a big fan of MSPbots!
Daniel has done a great job of resourcing this initiative!
Happy with the support response time and resolution time.
Contact US
Let us know if you have any questions!