Real Stories, Real Impact
With MSPbots
Case Studies & Testimonials
Case Studies
How CIO Landing Saved 60+ Hours Per Week on Ticket Handling with MSPbots
When businesses finally take off, scalability becomes their next big hurdle. With only their PSA, CIO Landing didn’t have visibility into multi-departmental dependencies; how each department prioritized tickets, or how they were performing. But with MSPbots’ automation, Mauro and his team got an answer: a suite of pre-designed bots that streamline the ticketing process.
From One-Man Team to Efficiency Powerhouse: Excellent Networks’ MSPbots Journey
Small to medium-sized IT Managed Service Providers (MSPs) have traditionally relied on manual processes, feeling that their scale requires a hands-on approach. To acquire visibility into his operations, Mark turned to MSPbots which offered a blend of business intelligence and process automation tools that naturally complemented Excellent Networks’ existing workflows.
The Role of MSPbots in Enhancing Visibility at Expedient Technology Solutions
Expedient Technology Solutions faced significant challenges due to their rapid growth and data-intensive operations. The need for reliable, efficient, and accurate data management and process verification led them to MSPbots. Through MSPbots, they began verifying their operational processes and uncovered and corrected inefficiencies through advanced reporting, widgets, and automated bots. Â
Top 3 ways MSPbots has helped MSPs
Learn how the synergy of automation and data-driven insights can boost your ticketing response, reducing the time spent in ticket triage.
Say goodbye to time-consuming, manual processes. With our tools, you can streamline operations, from dashboard reporting and ticket dispatching to attendance management.
Get your MSP to operate at peak performance with insights from other 1,000 integrated widgets and bots working 24/7.
WHAT MSPbots Has To Offer
An advanced ticketing system powered by cutting-edge automation that intelligently classifies, prioritizes, and dispatches tickets.
User-friendly dashboards with templates and customizable options that display key metrics at a glance and aggregate data from popular MSP software through integration.
24/7 automation bots that help manage operations and engage with employees, sending tailored smart alerts and real-time metrics updates.
Lets members collaborate, share resources, and benchmark their KPIs in an automated platform, fostering continuous growth and ambitious goals-setting.
Simplifies attendance management, offering productivity insights and valuable business data. With its user-friendly settings, MSPs can set punctuality rules and facilitate PTOs easily.