All-in-One MSP Intelligence
From Visibility to AI-Powered Operations
Stop managing your MSP by gut feel and spreadsheets. MSPbots gives you real-time KPI visibility across your entire tech stack — and AI that strengthen your operations before problems reach your desk.
Featured Products
80% less ticketing time. 23% faster SLA resolution. 19% higher service margins
This is what running a smarter MSP looks like.
Business Intelligence Dashboards
See every metric that matters, across every tool you use. MSPbots pulls real-time KPIs from 80+ integrations into one dashboard. Get started instantly with 5,000+ MSP-specific templates, plus real-time insights into SLA performance, technician utilization, and ticket health.
Micro Training Bots
What if your best manager never took a day off, never missed a deadline, and never forgot to follow up? That's what MSPbots Automation does — delivered straight into Microsoft Teams or Slack.
Next Ticket
Every MSP has techs chasing easy wins while urgent tickets sit. Next Ticket Manager removes the guesswork—automatically routing the right ticket to the right tech based on skill, priority, and SLA. No dispatcher needed for day-to-day queue management, with up to 80% less dispatcher time.
AI Ticket Triage
Your coordinators shouldn’t spend 3+ minutes per ticket on repetitive categorization. AI Ticket Triage routes every ticket in seconds, protecting SLAs, optimizing operations, and cutting triage costs.
Our Growing List of Integration Partners
MSPbots integrates with 80+ leading platforms to centralize your data, eliminate silos, and automate workflows effortlessly.
Clearer Insights. Greater Efficiency
One Platform.
Drive your business growth with tailored insights and smart automation in a single platform.
Fast, Accurate & Real-Time Insights
Unify all your data sources into a single BI and automation platform. With seamless integrations and smart KPI notifications, stay informed and in control anytime, anywhere.
Built Specifically for MSPs
Developed by MSP experts, MSPbots addresses the real challenges MSPs face daily. Access ready-to-use dashboards, reports, and bot templates for popular PSAs and RMMs, empowering your team with clarity and precision.
Automate to Achieve More
Our intuitive no-code/low-code bots simplify workflows and training directly within Teams and Slack. Streamline operations, save time, and let your managers focus on what truly drives growth.
Collaborate and Grow
Leverage integrated partner apps to automate data collection and reporting. With built-in Peer Group and Benchmarking tools, drive better collaboration, smarter insights, and continuous improvement.
What Clients Say About Us
Better complex categorization management
The real-time processing is a game-changer – we used to lose 5-10 minutes analyzing tickets manually which is critical when every minute matters for urgent issues. The AI quality is significantly better than previous solutions we tested, with much more accurate results and better handling of out complex categorization needs.
Martin Rodrigue
Director of Operations
90% Accuracy
We’re seeing 90% accuracy with MSPbots – a significant improvement over our previous solution that was costing us over $1,000/month plus a dedicated high-salary resource. The ROI just wasn’t there before, but MSPbots delivers the automation we need without the massive overhead.
Dean Lause
CTO
Reduced Ticket Clutter
Real-Time Dashboards that reduce ticket clutter “MSPbots is a really powerful tool. After our last conversation, I was able to build a dashboard for the team and have been maintaining it since. I use it every day to check SLA metrics, see what happened yesterday, and spot repetitive issues that could be automated. Overall, it gives us a clear, real-time picture of the environment and helps reduce ticket clutter.”
Ben Bladh
Senior Systems Engineer
Good Accuracy & Seamless Configuration
We’re seeing surprisingly good accuracy right out of the box without any configuration. The AI correctly routed our tickets and the feedback mechanism with thumbs up/down makes continuous improvement simple for our team.
Joshua Holloway
CEO
We are automating some of our boards to tell us which ones are the priorities so we aren’t cherry-picking the easy tickets and leaving the harder tickets, and that’s been working really well. We’ve got great SLA on our Cyber Security Board because of Next Ticket.
Jeff Lehman
Internal System Manager
As pioneers in the Australian business landscape, we knew we had to embrace cutting-edge technology to better serve our clients. That’s why we partnered with MSPbots, who helped us migrate and built us innovative widgets and dashboards…
Richard Grace
Director
Nothing but great things to say about everyone we’ve interacted with. From my account manager to the instructors and pro services team, to my customer success manager – I have nothing but good things to say.
Ray Medina
Partner | Service Delivery Director
Ready to Automate Your MSP Operations?
Unlock real-time insights and automation bots that transform how MSPs work.
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