ACTIONABLE DATA
Business Intelligence & reporting built for MSPs
Stop piecing together data from multiple tools. Get MSP-specific dashboards, profitability insights, and automated reports in one platform.
80+ integrations available
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See open tickets, SLA status, and priority changes as they happen instead of waiting for reports. Spot bottlenecks early and keep your service desk ahead of demand.
Know who has capacity, who is overloaded, and which tickets are idle. Balance workloads before burnout or SLA risks happen.
Get notified when tickets go quiet too long. MSPbots flags issues automatically so nothing stalls and your team keeps work moving without manual follow-ups.
Skip the blank canvas. MSPbots comes with pre-built report templates ready to use from day one. Each template is flexible enough to adapt to your specific workflows, so you spend less time building and more time delivering.
Using the Widget Builder, you can swap in your logo, unify chart colors, and add images to match your brand, whether you’re white-labeling reports for clients or keeping things consistent across internal teams.
Schedule reports for as many clients as you need, each on their own cadence & timeslot; and all managed from a single side panel.
No more duplicate work
“With BrightGauge we had to build a separate report for every client. MSPbots lets us use one automated client list—now we can send accurate quarterly service reports to all 40+ clients without duplicating work. It’s faster, more scalable, and ensures nothing falls through the cracks.”
Darius L.,
Leadwave Technologies
The power of unified data
“The fact that so many integrations are available allows us to prevent data siloing—put them all into one place in the same reporting tool, the same BI insights, the same bots… That’s my favorite aspect of MSPbots. The raw power, combined in one platform, made it really attractive for us.”
Colby R.,
CNI
Beyond BrightGauge's limits
“MSPbots gave us the flexibility and depth BrightGauge lacked—there’s a real breadth of dashboards and widgets, plus slicers to analyze what’s actually happening in ConnectWise. Since adopting MSPbots, we’ve seen better technician efficiency and fewer open tickets, and Agreement Profitability lets us trend margins without the old monthly, manual grind.”
Nick B.,
Penn Systems Group
Ready-made dashboards
“We are very, very happy with MSPbots—I really like the product. The ready-made dashboards and abundant widgets give us the flexibility Autotask never had, and the interface is simple enough for anyone to use. Now I can see technician metrics in real time, which boosts accountability and productivity.”
Sarthak A.,
I.T. Resources
Simple AI ticket routing
“We’re seeing exceptional accuracy right out of the box with zero configuration. The AI precisely routes our tickets to the right experts, while the integrated feedback loop makes continuous improvement simple and effective for our team. This seamless automation has allowed us to focus on solving issues rather than managing them.”
Ray M.,
QuestingHound
Better ConnectWise hygiene
“We’ve improved our ConnectWise processes, SLAs, and ticket hygiene thanks to MSPbots. The ability to pull data from ConnectWise, filter it, and turn it into graphs, reports, click-through links, and counts has been really helpful. Once you get the flow, it’s actually pretty easy to tweak things, copy them, and maintain your own environment.”
Myra Systems
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