Daniel is a Chinese born entrepreneur who graduated from dental school, switched to IT industry and later moved to the US in 2001. Despite struggling with English, he settled in Chicago with his wife and started multiple successful businesses, including an MSP that he found in 2008, grew to $1.7M in 6 years and merged with a master MSP and later became an angel investor in over 40 SAAS, Artificial Intelligence, and Big Data start-ups. In 2019, he founded MSPbots, which provides prebuilt dashboards and automates process operations to increase value and consistency for MSPs which prepare the MSPs to be ready for the AI time.
Moses is a proven leader in the MSP space, he oversees Sales, Onboarding, and Customer Success with a hands-on operational approach that connects strategy to execution. With deep experience driving growth through process optimization and automation, he focuses on improving conversion, accelerating time to value, and increasing customer retention. Known for building high-performing, accountable teams, he brings clarity, consistency, and cross-functional alignment to every stage of the customer experience, from signed to satisfied to scaled.
Joy is a seasoned product lead with a strong focus on the FinTech industry prior to joining MSPbots. She has a robust track record of both introducing new products and enhancing existing offerings. She holds a Master's degree in Computer Science from the University of Bristol, and an MBA from the Kellogg School of Management at Northwestern University. She also brings valuable experience in defining product strategy and refining software development processes from her tenure at Goldman Sachs.
Ken Lee is the Head of Development at MSPbots.ai, based in Chicago. With over 19 years of experience in technology leadership, he specializes in IT strategy, project management, and system architecture design. Since January 2019, Ken has been driving the technological strategy at MSPbots.ai, building high-performing development teams, and implementing best practices in technology and project management to ensure efficient project delivery and high-quality results. His primary focus is on optimizing business processes through automation and artificial intelligence. Before this role, Ken was the Development Team Manager at ACTIVE Network, where he successfully led teams in developing several core products, including the company's flagship product. Under his leadership, the team continuously overcame technical challenges, resulting in significant product performance and user experience improvements, earning widespread recognition from customers and senior management.
Rachael is a seasoned executive with deep expertise in the MSP industry, having held strategic roles at both ConnectWise and Kaseya, and also worked at large MSPs. Driven by a passion for empowering MSPs to succeed, she joined MSPbots to bring innovative solutions to the forefront of the industry. As Head of Marketing and the People Team, Rachael leads both external brand growth and internal culture transformation. She believes that a strong company brand starts with its people, and that when employees love where they work, that pride naturally flows into customer experiences and brand storytelling. Her leadership is centered on aligning go to market strategies and people first initiatives to fuel growth, foster collaboration, and build a brand that resonates from the inside out.
Eddie Lou is an active angel investor in over 80 early-stage tech companies and acts as a mentor, coach, advisor, or board director to many of them. Lou is a board director at Albert.io, HiLink, Infi, Lemonlight, and MSPBots. Lou is a co-founder and board director of CodaPet. Previously, he was a co-founder of Shiftgig, the mobile app that connects hourly labor with business shifts. Lou grew the company from idea to 200 full-time employees across 13 cities serving 2,000 business clients and 30,000 hourly workers; he raised over $50M of institutional capital during a rapid growth period. Lou is also co-founder and board director of One Goal, a 501 (c) 3 non-profit that improves college acceptance and persistence by empowering urban high school students through a teacher-led 3-year fellowship. In the past few years, One Goal has grown to over 220 staff members and a $30 million annual budget in large part due to the program’s success – 98% of program fellows get accepted to college and 78% are persisting. Since inception, the program has grown from seven students in one school to 20,000 students in 600 schools across 6 cities. Lou was previously a general partner with OCA Ventures, in Fund I and Fund II, Lou invested in ten portfolio companies in software, consumer internet, and business services. As a board director or observer, Lou worked closely with management teams to scale their business, raise capital, and attract talent. Lou received his M.B.A. in Finance and his B.S. in Mechanical Engineering from Washington University in Saint Louis. He was recognized in 2010 as one of Crain’s Chicago Business’ 40 Under 40, in 2011 as Chicago United’s Business Leader of Color, and in 2012 as a Forbes Up and Comer, in 2015 as Techweek100, in 2016 as Crain’s Chicago Business’ Tech 50, in 2016 as E&Y’s Entrepreneur of the Year Midwest finalist, and in 2024 as Wash U Engineering Entrepreneurship Award.
Aziz Gilani is a Managing Director at Mercury, where he focuses on investments in enterprise SaaS, Cloudand data science startups. In 2022 Aziz was appointed to the National Advisory Council for Innovation and Entrepreneurship by US Commerce Secretary Gina Raimondo. Aziz also serves on the NVCA board of directors of the and in advisory roles for The BFM Fund and SXSW Interactive. He received the 2021 National Venture Capital Association Service Award for his work with public policy makers. He is also a Lecturer at Rice's Jones Graduate School of Business where he teaches entrepreneurial finance. He received his BBA from the University of Texas where he was a TILF Scholar, and his MBA from Northwestern University’s Kellogg School of Management where he was an FC Austin Scholar. In addition, Aziz is a graduate of the Kauffman Fellows Program
With extensive industry experience across executives roles, including as an operating partner at Axial Reade Capital, Chief Strategy Officer at CompassMSP, and founder and CEO of Western Digitech, Josh has been part of shaping the MSP industry for more than two decades and is bringing that experience to MSPbots to shape the future of how MSPs successfully automate and operate their businesses using advanced business intelligence tools and powerful workflow automations.
