Business Intelligence & Reporting
Built for MSPs
Stop stitching together spreadsheets, PSA exports, and BI tools that weren’t designed for MSPs. Explore MSP-specific dashboards, profitability insights, and automated client-ready reports.
Trusted by 1,100+ MSP partners worldwide
Connect Seamlessly with Your Existing MSP Stack
80+ Integration Partners and Growing
Connect your PSA, RMM, and other MSP tools to create a centralized reporting layer. MSPbots syncs historical and ongoing data so your dashboards stay accurate and up to date.
The MSP Reporting Problem
Most MSPs face the same challenges:
Data is spread across PSA, RMM, documentation, and finance tools
Reports require manual exports and Excel clean-up
Leadership sees metrics too late to act
Client reports are inconsistent, time-consuming, or outdated
💡 Generic BI Tools weren’t built for MSP data models or use cases. MSPbots is.
Service Delivery Dashboards
As ticket volume grows, service desks become reactive
The Service Desk Dashboard gives MSP leaders real-time visibility into ticket health, workload balance, and SLA risk—so issues are corrected before customers feel them.
Real-time Service Health Monitoring
Technician Workload & Focus Control
Automated Alerts for State Tickets
Agreement Profitability App
See exactly which clients, services, and projects are making money & which are costing you.
PSAs Included:
Agreement Profitability reveals the true profit of each agreement after labor and product costs, helping you see which agreements strengthen your bottom line and which quietly erode it. Low-margin agreements often signal deeper problems, such as operational inefficiencies, underpricing, or recurring issues that degrade service quality and increase churn.
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Scheduled Client Report Templates
Built for MSPs managing multiple clients at scale. Create once, reuse everywhere — with automated delivery, flexible recipients, and fully branded reports that run in the background while your team focuses on real work.
Templates Designed for MSP Workflows
Skip the blank canvas. MSPbots comes with pre-built report templates ready to use from day one. Each template is flexible enough to adapt to your specific workflows, so you spend less time building and more time delivering.
Customizable Branding
Using the Widget Builder, you can swap in your logo, unify chart colors, and add images to match your brand, whether you’re white-labeling reports for clients or keeping things consistent across internal teams.
Multi-Client Friendly by Design
Schedule reports for as many clients as you need, each on their own cadence & timeslot; and all managed from a single side panel.
Templates Designed for MSP Workflows
Skip the blank canvas. MSPbots comes with pre-built report templates ready to use from day one, including:
- Client Quarterly Service Report
- Internal Service Report
- Executive Summary
- Service Delivery Manager report; and more.
Each template is flexible enough to adapt to your specific workflows, so you spend less time building and more time delivering.
Customizable Branding
Make every report look like it came from your team. Using the Widget Builder, you can swap in your logo, unify chart colors, and add images to match your brand.
Whether you’re white-labeling reports for clients or keeping things consistent across internal teams.
Automated, Multi-Client Friendly by Design
Schedule reports for as many clients as you need, each on their own cadence & timeslot; and all managed from a single side panel.
Send a test report first to confirm everything looks right, then let MSPbots handle the delivery. Reports land directly in your clients’ inboxes, automatically.
Built for Action, Not Just Visibility
MSPbots BI doesn’t just show you metrics, it links insights directly to action
When KPIs shift or thresholds are crossed, automated bots can be triggered to alert teams. This is proactive management built into your reporting, not reactive firefighting.
What Clients Say About Us
Better complex categorization management
The real-time processing is a game-changer – we used to lose 5-10 minutes analyzing tickets manually which is critical when every minute matters for urgent issues. The AI quality is significantly better than previous solutions we tested, with much more accurate results and better handling of out complex categorization needs.
Martin Rodrigue
Director of Operations
90% Accuracy
We’re seeing 90% accuracy with MSPbots – a significant improvement over our previous solution that was costing us over $1,000/month plus a dedicated high-salary resource. The ROI just wasn’t there before, but MSPbots delivers the automation we need without the massive overhead.
Dean Lause
CTO
Reduced Ticket Clutter
Real-Time Dashboards that reduce ticket clutter “MSPbots is a really powerful tool. After our last conversation, I was able to build a dashboard for the team and have been maintaining it since. I use it every day to check SLA metrics, see what happened yesterday, and spot repetitive issues that could be automated. Overall, it gives us a clear, real-time picture of the environment and helps reduce ticket clutter.”
Ben Bladh
Senior Systems Engineer
Good Accuracy & Seamless Configuration
We’re seeing surprisingly good accuracy right out of the box without any configuration. The AI correctly routed our tickets and the feedback mechanism with thumbs up/down makes continuous improvement simple for our team.
Joshua Holloway
CEO
We are automating some of our boards to tell us which ones are the priorities so we aren’t cherry-picking the easy tickets and leaving the harder tickets, and that’s been working really well. We’ve got great SLA on our Cyber Security Board because of Next Ticket.
Jeff Lehman
Internal System Manager
As pioneers in the Australian business landscape, we knew we had to embrace cutting-edge technology to better serve our clients. That’s why we partnered with MSPbots, who helped us migrate and built us innovative widgets and dashboards…
Richard Grace
Director
Nothing but great things to say about everyone we’ve interacted with. From my account manager to the instructors and pro services team, to my customer success manager – I have nothing but good things to say.
Ray Medina
Partner | Service Delivery Director
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