"I am impressed by the great nimbleness of MSPbots’ service, not to mention its attentive support, great integration abilities, and overall creativity of the developer team. We started using MSPbots’ dashboards and Teams alerts since 2021. We found these to be very helpful and effective for our team. From these solutions, our staff’s workflow efficiency improved, we increased productivity among our employees, and also were able to hit our target goals"
“The dashboards that you see us using consistently have been very helpful to our business. We make decisions based off of the results from the reports that we get from it.”
“MSPbots enabled us to see where, as an MSP, we were failing in certain areas. A lot of the data we are now acting upon MSPbots wasn’t available with BrightGauge, because their reporting capability wasn’t as robust.”
“MSPbots’ reporting platform gets us, as a company, looking at those metrics more closely and trying to overall improve our processes.”
“We could not do without it!”
“It seems that things are fairly solid and what we got MSPbots for specifically has been fulfilled and at a better price point than BrightGauge. We are very pleased overall!”
“MSPbots is our personal choice, with its automation apps which are helpful for our business. It’s quite interesting that the MSPbots apps complement the other apps we are using, and these help our team in increasing efficiency and productivity. With the Next Ticket app, it helped us in identifying priority tickets and speeding up turnaround time to efficiently attend to urgent concerns for faster resolutions and higher customer satisfaction”
“[Next Ticket] our help desk has that worked into their process and that’s how they figure out who’s doing what and not cherry-picking tickets.”
“The real value is Next Ticket… we couldn’t find another vendor that does that. It’s the Next Ticket system that really distinguishes you [MSPbots].”
“The bots are convenient. The reporting is granular and good, and I like the freedom that it provides.”
“I'm happy and I think it’s a really great software that’s going to help us. The bots have already made a huge difference in informing people. With BG, we really didn’t have an onboarding person but they wouldn’t help you too much with creating widgets and things like that.”
“It’s reassuring to know that the team is constantly improving the platform by adding new integrations, and I’m glad they’re now publishing Release Notes so we can easily keep track of what’s changing. Overall, I’m delighted with the platform and appreciate the team’s efforts to improve it.”
"Nothing but great things to say about everyone we’ve interacted with. From my account manager to the instructors and pro services team, to my customer success manager - I have nothing but good things to say."
“My overall opinion, my Account Manager does a wonderful job of just interacting with both of us. She's very clear, concise, organized, and professional. Those are my high points. She's always on time. She's always very well-structured. She hits the high points of what we need to get the job done. Just like today's meeting, we get to the heart of the matter. We get focused on the topics, we get down to business and we move on. So from a business perspective, I think my Account Manager is a very good client interface. You know as the owner of the business, you've got everything under control in terms of what our business needs are."
“Very pleased with support when we ask for a new widget, and how quickly they get them done.”
“Working with Daniel and the team has been FANTASTIC!”
