AI Ticket Triage is Coming
Automate ticket categorization, prioritization, and routing in real-time. Transform your service desk efficiency starting October 2025.
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The bots act as your 24/7 Virtual Manager Assistants.
Customized alerts that fit your processes reduce the need for time-consuming check-ins.
Address inconsistent service delivery, the bots ensure the team consistently meets standards and company policies.
The bots help provide real-time feedback, including performance metrics and progress reports.
One of the most popular bots in the MSPbots app, which sends real-time automated alerts to users, flagging important action items that require their immediate attention.
This bot sends out regular, timely alerts prompting users to clock in or out, start designated tasks, complete entry descriptions, and perform other specific tasks as defined by the user or administrator.
Provides insightful and timely snapshots into employees' work utilization. This bot sends scheduled notifications containing detailed overviews of employees' utilized time, schedules, and accomplished tasks.
Monitor service ticket status and progress. These bots track the status of tickets, sending notifications if a ticket is pending or open for too long with no progress, approaching a deadline, or if there are any changes in its status that require attention.
Designed to be a key source of intelligence for decision-makers within an organization. The bots autmate the process of gathering, analyzing, and delivering pertinent data, summaries, and insights directly to the relevant stakeholders.
Ensures that all necessary information and documentation is complete and up to standard. When a data form is missing information, these bots automatically prompt users to provide the required materials.
Monitor an MSP’s financial health, providing real-time alerts related to revenue, income, and expense triggers.
Automated prompts that guide users in maintaining complete and detailed records within the system. When a ticket, task, or other entity is lacking necessary information, these bots are triggered to request specific input from the relevant users.
These bots generate alerts and reminders related to employee check-ins, check-outs, and absences, providing real-time information about staff presence and punctuality.
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“One of the things with MSPbots, you have a set of bots that are already there. The team at MSPbots has already created them for you. So, you don't need to start from scratch.”
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