Say Goodbye to Lost, Overlooked, or Cherry-Picked Tickets with Next Ticket
The revolutionary tool for MSPs who want a seamless ticket dispatching process.
Managing ticket triage efficiently is one of the most significant challenges faced by MSPs.
Stop worrying about keeping techs busy or calendars full, Get the right people, doing the right job, at the right time.
Next Ticket integrates with
The Right Ticket to the Right Technician , Every Time
Fast, Accurate & Real-Time Insights
Simple Configuration
Save Valuable Time
Keep Clients Happy
The Solution that Redefines
MSP Operations
Cost
Having numerous dispatchers requires salaries, benefits, and ongoing training. Next Ticket operates without the need for rest, vacations, or sick days, managing incoming tickets 24/7.
Speed
Next Ticket receives incoming tickets, analyzes their urgency with the filters and priority rules in place, and dispatch them to the right tech in seconds within Teams, Slack, or on the web linking back to you ticketing system.
Accuracy
People can’t multitask. Dispatchers may overlook critical details or follow inconsistent workflows; Next Ticket executes tasks according to predefined settings. Every ticket is handled with precision.
Impact On Resolution Times
Next Ticket’s rapid ticket dispatching prioritizes urgent issues to be brought to the forefront, reducing the time required for a ticket to reach the right hands.
Higher CSAT Scores
Next Ticket’s ability to expedite ticket resolution delights customers with speedy solutions. This experience translates into a higher CSAT score.
What Our Clients Say
About Us
Ray Medina
Nothing but great things to say about everyone we’ve interacted with. From my account manager to the instructors and pro services team, to my customer success manager - I have nothing but good things to say.
Jeff Lehman
We are automating some of our boards to tell us which ones are the priorities so we aren’t cherry-picking the easy tickets and leaving the harder tickets, and that’s been working really well. We’ve got great SLA on our Cyber Security Board because of Next Ticket.
Richard Grace
As pioneers in the Australian business landscape, we knew we had to embrace cutting-edge technology to better serve our clients. That's why we partnered with MSPbots, who helped us migrate and built us innovative widgets and dashboards...
Martin Rodrigue
The real-time processing is a game-changer - we used to lose 5-10 minutes analyzing tickets manually, which is critical when every minute matters for urgent issues. The AI quality is significantly better than previous solutions we tested, with much more accurate results and better handling of our complex categorization needs.
Joshua Holloway
We’re seeing surprisingly good accuracy right out of the box without any configuration. The AI correctly routed our tickets and the feedback mechanism with thumbs up/down makes continuous improvement simple for our team.
Dean Lause
We’re seeing above 90% accuracy with MSPbots - a significant improvement over our previous solution that was costing us over $1,000/month plus a dedicated high-salary resource. The ROI just wasn’t there before, but MSPbots delivers the automation we need without the massive overhead.
Ben Bladh
Real-Time Dashboards That Reduce Ticket Clutter “MSPbots is a really powerful tool. After our last conversation, I was able to build a dashboard for the team and have been maintaining it since. I use it every day to check SLA metrics, see what happened yesterday, and spot repetitive issues that could be automated. Overall, it gives us a clear, real-time picture of the environment and helps reduce ticket clutter.
Ready to Automate Your MSP Operations?
Unlock real-time insights and automation bots that transform how MSPs work.
