Next Ticket | MSPbots

Solutions

Managing ticket triage efficiently is one of the most significant challenges faced by MSPs.

Stop worrying about keeping techs busy or calendars full, Get the right people, doing the right job, at the right time.

Next Ticket integrates with

Customize Dispatch Rules

Set Priority Rules that are important
to your technicians and MSP.

Simple Configuration

Next Ticket does rapid calculations
that ensure quicker ticket turnaround times.

Save Valuable Time

Configure and let the app run—
save up to 80% of your dispatcher’s time.

Keep Clients Happy

Maximize efforts towards ticket resolution
and deliver timely client service.

BOTS

The Solution that Redefines MSP Operations

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Cost

Having numerous dispatchers requires salaries, benefits, and ongoing training. Next Ticket operates without the need for rest, vacations, or sick days, managing incoming tickets 24/7.

Speed

Next Ticket receives incoming tickets, analyzes their urgency with the filters and priority rules in place, and assigns them to the right tech in seconds within Teams, Slack, or on the web linking back to you ticketing system.

Accuracy

People can't multitask. Dispatchers may overlook critical details or follow inconsistent workflows; Next Ticket executes tasks according to predefined settings. Every ticket is handled with precision.

Impact

Resolution Times

Next Ticket’s rapid ticket assignment prioritizes urgent issues to be brought to the forefront, reducing the time required for a ticket to reach the right hands.