New APP

INCLUDED IN PRO BUNDLE

AI Sentiment Analysis App

for MSPs

Works with Your Existing Tools

Improve CSAT by catching read flags before they escalate.

MSPbots’ AI Sentiment App monitors ticket notes in near real time to help you act early, respond faster, and delivery smarter service.

Book a Demo Today!

Benefits

Early Detection of Frustration and Faster Resolution Cycles

Spot red flags before your clients start complaining. Receive instant alerts to act quick and get happier clients.

Make Data-Driven Decisions

See how technician interactions impact sentiment over time. Track trends, optimize service, and improve operational efficiency.

Cost-Efficient Monitoring

Automate the review process and eliminate manual oversight.

Higher Client Retention

Prevent churn with proactive care based on near real-time feedback

Sentiment Classification Visualized in Smart Dashboards

Automated categorization of every ticket note as Positive, Negative, or Neutral. Track sentiment over time by customer, team, or ticket type.

AI-Powered Actions Recommendations

Receive recommendations tailored to sentiment and ticket content

Microsoft Teams Alerts

Push urgent negative sentiment directly to your Teams channel.

Built for the MSP Stack

Seamless integrations with

testimonials

See what other MSPs are saying about the AI Sentiment Analysis App

“The money saved is in building trust with the client and continuing to keep them as a client. When you're adding new clients, you don't have clients leaving out the back door at the same time. That's where this pays off - you're able to keep client aquisition knowing that you're going to keep your clients actualy satisfied and happy.”

Neal - Owner/CEO
7Tech

“It's been incredibly helpful in bring my attention to things that need immediate focus. The accuracy has been spot on for the most part, which is great to see.”

Nate Padilla - Help Desk Manager
SystemGo IT

“It changed out operational processes and the way we think internally. It feels like now we're thinking in 2025 as opposed to 2010. If you're reacting to things, you're a decade behind.”

Karl - Service Delivery Lead
7Tech

How it works

Better Understand and Manage Your Clients In 3 Easy Steps

Connect Your PSA

Sync your data seamlessly into our platform.

Platform Integration

Configure your AI platform with Azure.

Configure Your Settings

Activate Trigger on the Sentiment Analysis Bot.

See our
AI Ticket Sentiment Analysis App

in action

maintain more clients and respond faster

Book A Demo

Disclaimer:
The Sentiment Analysis App requires an Azure OpenAI subscription. As with all AI-generated content, results may be inaccurate and should not be acted upon without human review and judgment. Set monthly usage limits on your Azure OpenAI account to manage costs.

AI Sentiment Analysis App

for MSPs

Works with Your Existing Tools

Why Use the

AI Sentiment Analysis App