The AI Agent That Answers After Hour Call and Creates & Delegates Ticket
MSPbots AI Ticket Intake is a voice-first AI agent that picks up every inbound support call, creates clean PSA tickets, and resolves Tier-1 issues autonomously. No dispatcher, no answering service, no 3am wakeups.
* Integrated with ConnectWise, Autotask & Halo PSA
<3s
Call answer time
100%
Calls answered
25%+
L1 resolved autonomously
71%
After-hours cost reduction
The Problem
MSP support is broken by design
After-Hours Support is Chaos
Your answering service emails a transcript. Someone still has to parse it, create the ticket, and decide who gets paged. Meanwhile clients wait, and engineers lose sleep over password resets that should never require a callout.
Intake Bottleneck
Third-party answering services produce generic, incomplete tickets that need cleanup before any real work can begin. Human dispatchers are a single point of failure, and finding qualified L1 staff is harder than ever.
The Hidden Cost of After-Hours
Overtime callouts, answering service fees, middleware subscriptions, and admin time to clean up bad tickets add up fast. And every bad client experience from a missed or mishandled call is a renewal risk you cannot afford.
How It Works
With AI Ticket Intake
The AI agent handles the entire call lifecycle. Your team only sees the tickets that need a human touch.
Tier-1 Autonomous Resolution
Queue-Ready Ticket Writeback
P1/P2 Warm Handoff
When something is genuinely urgent, the right engineer gets a call and a text with a full summary of what the client said, already waiting for them. They pick up prepared, not confused.
Smart&Automatic Call Escalation
When a caller requests a live technician during an after-hours call, the AI now:
✅ Sequiential Dialing:
Automatically dials your on-call team in sequence — working down your configured escalation list until someone answers
✅ Hold Music:
Keeps the caller on the line with hold music — no awkward silences or dropped calls
✅Full Transcript:
Bridges the call seamlessly when a technician picks up — and continues recording the full transcript
✅ Always creates a ticket:
Handles no-answers gracefully — if no one is available, the AI re-engages the caller and still creates a support ticket automatically
Every Feature Your
After-Hours Agent Needs
MSPbots replaces your answering service with AI that provides human-like conversations, learns your workflows with plain English instructions, and resolves Tier-1 issues on the call.
Always Available Agent
An AI agent that picks up every after-hours call in under 3 seconds with human-like conversations. Recognizes your clients, asks the right questions, and verifies identity before taking any action.
- No more voicemail or third-party transcripts
Skills in Plain English
- Teach new skills in minutes, not weeks
Resolves L1 Issues on the Call
- Resolve Tier-1 issues with zero human help
Multi-Accent Recognition
- Accepts all regional speech variations
Phonetic Vocab Support
- Identifies niche terms with precision
Humanized Prosody Engine
- Creates authentic human-style talks
Skill Studio
An agent for
every skill in your workflow.
Deploy specialized AI agents for every type of support call. Each one trained in plain English and built around your MSP’s specific workflows and clients.
Access Agent
- Online
Handles every login and account issue. Verifying identity, resetting credentials, and confirming the fix before the call ends.
Hardware Agent
- Online
Network Agent
- Online
Comms Agent
- Online
Security Agent
- Online
Custom Agent
- Online
Every agent starts in Observe mode and earns full autonomy at 99% accuracy at whatever pace you're comfortable with.
ROI That's Arithmetic
Cut your after-hours support cost by up to 71%
The AI agent handles the entire call lifecycle. Your team only sees the tickets that need a human touch.
After-Hours Coverage
Zero missed calls. Zero 3am wakeups for L1 issues.
L1 Autonomous Resolution
Resolve 25% of calls before they become tickets.
Target Results
What success looks like at General Availability
100%
Call Answer Rate
85%+
Dispatcher Accept Rate
25%+
L1 Autonomous Resolution
99.9%
System Uptime
Stop paying to miss calls and create bad tickets
*Limited spots available in the alpha program · Alpha pricing locked for early access members.
