SOLUTION
Bots for real-time MSP alerts, training, and accountability
Bots that notify, coach, and guide your team based on live operational signals
Techs forgetting to enter detailed time or work types.
Managers chasing reminders across channels.
Tickets aging unnoticed or SLA thresholds slipping.
Duplicated work and inconsistent process follow-through.
High-risk errors like forgotten backups that only surface after a failure occurs.
Technicians overwhelmed by alerts from multiple tools, burying critical issues.
Bots monitor workload and queue health in real-time to identify risks like backlogs or delays. When issues arise, the system automatically alerts and escalates to prevent SLA breaches.
Proactive SLA alerts in teams
“The feature itself is the integration in Teams and being able to surface alerts with escalations. My team gets an alert — ‘heads up, you’ve got an SLA coming up,’ ‘you’re late,’ and then it escalates to the service manager and me.”
Brandon F.,
SugarShot
30% faster ticket responses
“We now run a more efficient service desk—bots and dashboards that create awareness have dramatically improved our response on alerts and new tickets, delivering around a 30% faster response time. That’s a huge deal.”
Colby R.,
CNIIT
Bots that drive accountability
“The few bots we have running are very helpful—they keep the team accountable by reminding them to maintain ticket hygiene and handle triage on time, with alerts like ‘this needs to be dealt with’ or ‘your response time is coming up.”
Ben B.,
Onsite Logic
Faster ticket responses
"The bots we have are very helpful. They send notifications like ‘this needs to be dealt with’ or ‘your response time is coming up.’ This keeps the team accountable for timely triage and ticket hygiene."
Myra Systems
![[background image] image of logistics control room (for a trucking company)](https://cdn.prod.website-files.com/69f95551e822c0a20dcf16e3/6a263e2b04d7e5984a8264ef_CTA-bg.avif)