NOW GENERALLY AVAILABLE
Stop losing time, money, and clients to bad tickets
AI Ticket QA automatically reviews every ticket against MSP industry best practices and shows you exactly where your team stands on the path to operational maturity.
AI Ticket QA begins evaluating immediately. No additional steps required from your team beyond normal ticket handling and workflows, with actionable feedback delivered automatically.
Rules are built on MSP industry best practices — the things high-performing MSPs already do well. Edit them, weight them, turn them off. Your QA criteria, your call.
Failing tickets get written back to your configured QA Failed status. The tech sees exactly which rule broke and what to fix. Specific. Timely. Tied to real work.
The loop repeats until the ticket passes. Every review round is tracked, recorded, and counted toward your team's overall QA pass rate and performance metrics.
See which rules are failing most, which techs need coaching, and exactly where your team stands on the OML maturity ladder.
Level | Name | What it means |
| OML 1 | Reactive | Putting out fires. No consistent process. |
| OML 2 | Tactical | Getting organized. Basic ticket hygiene. |
| OML 3 | Efficient | Consistent workflows. Good documentation. |
| OML 4 | Effective | Proactive. Client outcomes are verified. |
| OML 5 | World Class | Peak operational performance. |
Your OML level updates in real time based on ticket pass rates. No reports to pull. No spreadsheets to build. Just a live view of operational performance.
Two rules stuck at 56%? You'll see it instantly. The dashboard highlights which rules are holding your team back and shows what it takes to break through.
Every tech gets a personalized profile showing pass rate trends, weak areas, and recent failures. Walk into every coaching conversation knowing exactly what to address.
Modify any rule to perfectly fit your SOP. AI Ticket QA automatically applies your exact standards to every ticket, every time — absolutely nothing slips through.
"We were covering maybe 10% of our tickets at best — QA was the first thing to fall to the side. Now we have a way of auditing 100% of our tickets. Being able to teach the rule and evolve it over time is comforting. We're able to identify trends and fix issues much faster."
"MSPbots helps transform data into actionable insights while creating more structured and efficient workflows — enabling service desk leaders to spend less time managing processes and more time improving outcomes for both their teams and their clients."
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