Keep the scares to a minimum with the right Business Intelligence tool for your MSP

Spooky season may be ending, but it can be scary not knowing what’s happening in your business. Let’s fix that through a refresher on the importance of Business Intelligence!

You get actionable steps rather than just data

People are afraid of the dark for a reason. Who knows what’s lurking in the shadows of your business?

This is how it must feel to have data but not know what to make of it. You’re going into something blind. Are you falling into a ditch? Are you missing an issue that needs urgent attention?

However, with Business Intelligence (BI), you’re shedding light on things you haven’t seen previously. BI organizes your data and makes it context-ready.

Instead of only getting glimpses through your standard business reports, your data is presented to you in a meaningful manner. You can have them in tables, cross-tabs, charts, maps, and many other visualizations. With this, you gain insights and can confidently take the next steps within your business.

You see your KPIs constantly

Setting up business objectives without checking if they’re being met is like hanging garlic in your doorway to ward off vampires. Your front door is secured, but what about the other entryways?

Key performance indicators (KPIs) are essential to many businesses because they display your current performance through measurable values.  

You can customize your BI platforms according to the metrics that you find important, enabling you to see your KPIs. Here’s an MSPbots dashboard presenting the ticket KPIs of an MSP.  

This example only contains a snippet of the widgets you can include in your dashboard.  Here’s an extensive list. The more options, the better, right? 😉

When you see your KPIs, you can adjust any aspect of your operations that doesn’t lead to your goals. You’re also sharpening your business skills; in case you ever have to ward off any ghosts from your past business processes.  

Your IT Team can focus on their work

Needless to say, your IT team has their plates full.  

You need your data, but it’s taking time for your team to condense everything into comprehensible reports. Also, getting the reports made means a few people tabling main tasks. The tickets keep coming and clients are complaining—quite the situation for a real-life nightmare, huh?

Let the BI tool take this load off your IT team.  

The intelligence part of BI provides you the information you need in an instant. You get your data, and your IT team does its primary job. Most of all, your clients are attended to 😮‍💨.

For bonus points, you can save even more time with process automation. You might be surprised by how much work you can hand to bots and have it done in record time.

Techs keep making the same mistakes? Micro Training Bots! Ticket dispatcher occasionally neglecting tickets? Next Ticket Manager! Difficulty monitoring attendance? Attendance Manager!  

Not having BI for your business is a good cause for sending shivers down the spine! Now that trick-or-treatin’ is over, let’s keep the scares to a minimum.

If you’re looking for where to start, this is a good place. Or, if you’re still not convinced, you can join the free overview webinar.

Here’s to calmer workdays and holidays ahead!

‍