Your Favorite Halo PSA Integrates with MSPbots

The stars have aligned, and the call for a single, all-inclusive Professional Services Automation (PSA) and a data-driven Robotic Process Automation (RPA) platform to integrate has been answered with Halo PSA and MSPbots!  

Here are some of the ways you can enjoy this exciting integration:

Halo PSA MSPbots Dashboards

Halo Active Tickets Summary

• Shows the count of active tickets per team, status, and date occurred
• Gives full visibility of aging tickets based on the creation date and date of the last action

Halo Dispatch Dashboard

Shows the following:

• Different card numbers for each priority of tickets
• Column charts for the count of tickets
• Average specific time used to work on those tickets

Halo Tickets Report ‍

• Shows the widgets that monitor tickets across teams

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Halo Tech Dashboard

• Shows the widgets that display ticket details and action details

Halo Service Ticket Dashboard

• Shows several widgets like a counter of open, closed, and resolved tickets
• Displays widgets that tell the average time to ticket response and resolution

Halo Bots

Take action—quickly—with these alert bots!

Unassigned Ticket Alert

• Sends hourly alerts of the number of unassigned tickets to the dispatcher for allocation

Too Many “In Progress” Alert

• Alerts technician when they already have more than two tickets “in progress”

Halo Widgets

Here’s some awesome news: there are a total of 60 Halo BMS widgets that you can use to create widgets in MSPbots.

Now you can have widgets displaying the number of tickets in progress (In Progress Tickets), the count of tickets opened on a certain day (Tickets Opened Today), the number of total hours worked within a week (Time This Week), and many others!  

Halo Datasets

Create widgets and dashboards from up to 29 Halo datasets! You can now connect your APIs with ease.  

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Try out these features for your business today!

Check out all the other apps we integrate with. If there’s any you want to add to this list, let us know!

Book a demo with us.