The stars have aligned, and the call for a single, all-inclusive Professional Services Automation (PSA) and a data-driven Robotic Process Automation (RPA) platform to integrate has been answered with Halo PSA and MSPbots!
Here are some of the ways you can enjoy this exciting integration:
Halo PSA MSPbots Dashboards
Halo Active Tickets Summary
- Shows the count of active tickets per team, status, and date occurred
- Gives full visibility of aging tickets based on the creation date and date of the last action
Halo Dispatch Dashboard
Shows the following:
- Different card numbers for each priority of tickets
- Column charts for the count of tickets
- Average specific time used to work on those tickets
Halo Tickets Report
- Shows the widgets that monitor tickets across teams
Halo Tech Dashboard
- Shows the widgets that display ticket details and action details
Halo Service Ticket Dashboard
- Shows several widgets like a counter of open, closed, and resolved tickets
- Displays widgets that tell the average time to ticket response and resolution
Halo Bots
Take action—quickly—with these alert bots!
Unassigned Ticket Alert
- Sends hourly alerts of the number of unassigned tickets to the dispatcher for allocation
Too Many “In Progress” Alert
- Alerts technician when they already have more than two tickets “in progress”
Halo Widgets
Here’s some awesome news: there are a total of 60 Halo BMS widgets that you can use to create widgets in MSPbots.
Now you can have widgets displaying the number of tickets in progress (In Progress Tickets), the count of tickets opened on a certain day (Tickets Opened Today), the number of total hours worked within a week (Time This Week), and many others!
Halo Datasets
Create widgets and dashboards from up to 29 Halo datasets! You can now connect your APIs with ease.
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Try out these features for your business today!
Check out all the other apps we integrate with. If there’s any you want to add to this list, let us know!
Sign up for a free trial or book a demo with us.
