Stop Losing Time, Money, and Clients to Bad Tickets
Meet
Your 24/7 Automated Service Manager
Be the first to transform ticket quality with AI
Every MSP knows the truth that bad tickets...
- Leak Revenue
- Frustrate Clients
- Hurt SLA Performance; and
- Bury Your Team in Rework.
Yet manual QA is slow, inconsistent, and rarely done
Our AI Ticket QA App Automatically Fixes That
Built from real MSP SOPs. Trained on real-world ticket patterns. Designed to make every engineer better, every ticket correct, and every client happier.
Why Manual Ticket QAs are Silent Profit Killer
Bad Ticket Data
Wrong Billing
Misapplied agreements, wrong work types, missing time entries = lost revenue.
Poor Documentation
Slower Resolution
Engineers lose context, escalate unnecessarily, or spend time redoing work.
No Client Verification
More Noise & Reopens
Tickets close too early, clients reopen them frustrated, CSAT tanks.
No Trend Visibility
Recurring Issues Unnoticed
Same user. Same device. Same outage. No one connects the dots.
No Coaching
Same Mistakes Repeated
Technicians keep making the same errors, costing time and impacting quality, because there’s no structured feedback to prevent recurrence.
Your PSA isn’t going to fix these...
AI will.
What Our AI Ticket QA App Does
100% Automatic Ticket Audit
AI checks every resolved ticket for accuracy, completeness, and compliance with your SOP.
Fixes Costly Tech & Billing Issues
From wrong agreements to missing configuration items to incorrect work types — AI catches it all.
Generates Clean, Actionable QA Reports
Readable by managers, technicians, and ready for ticket notes.
Auto-Classifies Root Cause
AI rewrites incorrect Type/Subtype/Item based on the actual issue and tech notes.
Auto-Creates Tasks for Techs to Fix Errors
No more guessing what went wrong — techs get a clean task list with clear steps.
Learns Your SOP & Improves Over Time
Every MSP has unique rules — AI adapts to your boards, statuses, workflows, and agreements.
How It Works
AI reads every ticket once it hits “Resolved” status
Time entries, notes, statuses, agreements — everything.
It runs MSP-standard QA checks
Including consistency, billing, root cause alignment, documentation quality, and client verification.
AI produces a QA Score + Recommended Fixes
Clear, actionable, and perfect for coaching techs.
Optional: AI creates tasks or reopens tickets automatically
Just like a Service Manager would — only faster.
Trend dashboards highlight high-risk clients, devices, and tech habits
A single view of what’s hurting your service quality the most.
Who It’s For
MSPs who want:
- Fewer reopened tickets
- Accurate billing every time
- More consistent technician output
- Stronger documentation & processes
- Better client satisfaction
- A scalable, automated QA process
Whether you're a 5-person shop or a 200-person MSP — this tool replaces hours of QA work per week.
Why Now?
AI is finally capable of understanding:
- Ticket conversations
- Technical notes
- Workflows
- Billing rules
- Service SOPs
- Device histories
What used to take a Service Manager 10 minutes now takes AI 1 second — and it never gets tired.
Be Among the First MSPs to Use the AI Ticket QA App
We're inviting a limited group of MSPs to join the private alpha waitlist
If you care about service quality, margin retention, and team consistency, this tool is built for you.
