Bots for
Real-Time MSP Alerts, Training & Accountability
Bots that notify, coach, and guide your team based on live operational signals
Trusted by 1,100+ MSP partners
Meet Your MSP bots
We ship dozens of purpose-built bots that integrate with your MSP stack
The MSP Reporting Problem
Most MSPs face the same challenges:
Techs forgetting to enter detailed time or work types
Tickets aging unnoticed
SLA thresholds slipping
Managers chasing reminders across channels
Duplicated work and inconsistent process follow-through
Backups forgotten
Bots That Drive Real Impact
Ticket Management
Ticket Management Bots continuously monitor workload, ticket status, activity gaps, and queue health. When risk signals appear (i.e. too many tickets in progress, tickets sitting too long, or service desk overload), the system automatically flags, alerts, and escalates before SLAs are breached.
Too Many Tickets in Progress Alert
Alerts technicians with more than 2 tickets currently in the ‘In Progress’ status and reminds them to complete or move tickets…
Ticket In Progress Too Long
Reminds the technician to take action or ask for help if the ticket has been ‘In Progress’ for more than 60 mins.
Time Entry Alerts
Unlogged hours and overlapping time entries quietly erode margins. Our bots monitor technician time entries in real time. Issues are resolved before they impact billing, payroll, or reporting.
Real Time SLA
Our real-time SLA dashboard continuously tracks ticket age, priority, and response windows. The moment a breach risk is detected, automated alerts are triggered – giving technicians and managers time to act before commitments are missed.
Customize Bots with Our
Pro Services Team
Every MSP is unique – and sometimes the most valuable automations are the ones crafted just for you. Our Pro Services Team works with your stack and workflows to tailor bots, triggers, escalation paths, and integrations that fit your exact needs.
Whether you want:
- Custom bots for specialized workflows
- Escalation logic tied to business rules
- Integration logic beyond standard templates
💡 We can build it for you
What Clients Say About Us
Better complex categorization management
The real-time processing is a game-changer – we used to lose 5-10 minutes analyzing tickets manually which is critical when every minute matters for urgent issues. The AI quality is significantly better than previous solutions we tested, with much more accurate results and better handling of out complex categorization needs.
Martin Rodrigue
Director of Operations
90% Accuracy
We’re seeing 90% accuracy with MSPbots – a significant improvement over our previous solution that was costing us over $1,000/month plus a dedicated high-salary resource. The ROI just wasn’t there before, but MSPbots delivers the automation we need without the massive overhead.
Dean Lause
CTO
Reduced Ticket Clutter
Real-Time Dashboards that reduce ticket clutter “MSPbots is a really powerful tool. After our last conversation, I was able to build a dashboard for the team and have been maintaining it since. I use it every day to check SLA metrics, see what happened yesterday, and spot repetitive issues that could be automated. Overall, it gives us a clear, real-time picture of the environment and helps reduce ticket clutter.”
Ben Bladh
Senior Systems Engineer
Good Accuracy & Seamless Configuration
We’re seeing surprisingly good accuracy right out of the box without any configuration. The AI correctly routed our tickets and the feedback mechanism with thumbs up/down makes continuous improvement simple for our team.
Joshua Holloway
CEO
We are automating some of our boards to tell us which ones are the priorities so we aren’t cherry-picking the easy tickets and leaving the harder tickets, and that’s been working really well. We’ve got great SLA on our Cyber Security Board because of Next Ticket.
Jeff Lehman
Internal System Manager
As pioneers in the Australian business landscape, we knew we had to embrace cutting-edge technology to better serve our clients. That’s why we partnered with MSPbots, who helped us migrate and built us innovative widgets and dashboards…
Richard Grace
Director
Nothing but great things to say about everyone we’ve interacted with. From my account manager to the instructors and pro services team, to my customer success manager – I have nothing but good things to say.
Ray Medina
Partner | Service Delivery Director
Ready to Automate Your MSP Operations?
Unlock real-time insights and automation bots that transform how MSPs work.
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