Next Ticket Manager
Real Dispatching for MSPs That Gets Work Done
Real dispatching eliminates queues full of unworked tickets by intelligently routing work based on priority, availability, and real-time conditions; not static ticket assignment.
Trusted by 1,100+ MSP partners worldwide
Connect Seamlessly with Your Existing MSP Stack
Connect your PSA, RMM, and other MSP tools to create a centralized reporting layer.
MSPbots syncs historical and ongoing data so your dashboards stay accurate and up to date.
Why Traditional Ticket Assignment Fails
Every MSP knows the pain:
Tickets Piling Up
Urgent Work Ignored
Accumulated tickets create backlogs that can overwhelm a team. As the volume rises, urgent tasks may be overlooked; delaying critical issue resolution.
Techs Cherry-Pick
Urgent Issues Pending
When technicians cherry-pick tickets, they tend to focus on easier or more interesting tasks; neglecting urgent issues. This can delay critical problems, leaving real emergencies unresolved and potentially leading to bigger complications later on.
Managers Intervining
Time Wasted
Excessive managerial intervention can waste work time by disrupting employees’ focus and flow. This leads to project delays and decreased productivity.
Dispatchers Consuming Time
Real Problems Unsolved
When dispatchers spend excessive time on tasks, it leads to delays in resolving real issues. This inefficiency can cause problems to linger without solutions, impacting overall operations.
Traditional ticket assignment just places a ticket on someone’s plate. It doesn’t decide what to work on next or adapt to real-time workload changes.
The Right Ticket to the Right Technician , Every Time
Fast, Accurate & Real-Time Insights
Simple Configuration
Save Valuable Time
Keep Clients Happy
The Solution that Redefines
MSP Operations
Cost
Having numerous dispatchers requires salaries, benefits, and ongoing training. Next Ticket operates without the need for rest, vacations, or sick days, managing incoming tickets 24/7.
Speed
Next Ticket receives incoming tickets, analyzes their urgency with the filters and priority rules in place, and dispatch them to the right tech in seconds within Teams, Slack, or on the web linking back to you ticketing system.
Accuracy
People can’t multitask. Dispatchers may overlook critical details or follow inconsistent workflows; Next Ticket executes tasks according to predefined settings. Every ticket is handled with precision.
Impact On Resolution Times
Next Ticket’s rapid ticket dispatching prioritizes urgent issues to be brought to the forefront, reducing the time required for a ticket to reach the right hands.
Higher CSAT Scores
Next Ticket’s ability to expedite ticket resolution delights customers with speedy solutions. This experience translates into a higher CSAT score.
What Clients Say About Us
Better complex categorization management
The real-time processing is a game-changer – we used to lose 5-10 minutes analyzing tickets manually which is critical when every minute matters for urgent issues. The AI quality is significantly better than previous solutions we tested, with much more accurate results and better handling of out complex categorization needs.
Martin Rodrigue
Director of Operations
90% Accuracy
We’re seeing 90% accuracy with MSPbots – a significant improvement over our previous solution that was costing us over $1,000/month plus a dedicated high-salary resource. The ROI just wasn’t there before, but MSPbots delivers the automation we need without the massive overhead.
Dean Lause
CTO
Reduced Ticket Clutter
Real-Time Dashboards that reduce ticket clutter “MSPbots is a really powerful tool. After our last conversation, I was able to build a dashboard for the team and have been maintaining it since. I use it every day to check SLA metrics, see what happened yesterday, and spot repetitive issues that could be automated. Overall, it gives us a clear, real-time picture of the environment and helps reduce ticket clutter.”
Ben Bladh
Senior Systems Engineer
Good Accuracy & Seamless Configuration
We’re seeing surprisingly good accuracy right out of the box without any configuration. The AI correctly routed our tickets and the feedback mechanism with thumbs up/down makes continuous improvement simple for our team.
Joshua Holloway
CEO
We are automating some of our boards to tell us which ones are the priorities so we aren’t cherry-picking the easy tickets and leaving the harder tickets, and that’s been working really well. We’ve got great SLA on our Cyber Security Board because of Next Ticket.
Jeff Lehman
Internal System Manager
As pioneers in the Australian business landscape, we knew we had to embrace cutting-edge technology to better serve our clients. That’s why we partnered with MSPbots, who helped us migrate and built us innovative widgets and dashboards…
Richard Grace
Director
Nothing but great things to say about everyone we’ve interacted with. From my account manager to the instructors and pro services team, to my customer success manager – I have nothing but good things to say.
Ray Medina
Partner | Service Delivery Director
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