AI Credit Subscriptions
Early Bird Discounts
Onboarding Fee
$
800
Waived
Annual Agreement Pay Monthly
10%
Off
Annual Agreement Upfront Payment
15%
Off
Basic
$
399
/month
2,000 Credits
Perfect for small MSPs starting their AI journey
Starter
$
699
/month
6,000 Credits
Great for MSPs beginning to use AI automation.
Growth
$
999
/month
12,000 Credits
Ideal for growing MSPs. with higher ticket volume.
Scale
$
1799
/month
32,000 Credits
Best for large MSPs running AI at scale across multiple workflows.
Credits Distribution
*1 Credit per AI action
Estimated Ticket Triage
(explore AI Ticket Triage)
500 – 2,000 Tickets
1,500 – 6,000 Tickets
3,000 – 12,000 Tickets
8,000 – 32,000 Tickets
Onboarding
Easy Setup and Initial Deployment in Under 30 Minutes
3 Onboarding Sessions Setup & Prompt Customization ($800 value, free through 2025)
Email Support
7 Days Response SLA
5 Days Response SLA
3 Days Response SLA
4 Hours Response SLA
Early Access to New AI Features
Including the following: - Sentiment Analysis App - AI-powered Ticket QA etc.
*The number of tickets triaged depends on the number of features enabled in triage app. Each enabled feature (categorization, spam filtering, duplicate detection, AI summaries) uses 1 credit per ticket.
Frequently Asked Questions
Pricing & Plans
Each AI action consumes 1 credit.
Actions includes:
1. Ticket Categorization
2. Spam Filtering
3. Duplicate Detection; and
4. AI-generated Summaries.
If you enable all features, each ticket uses up to 4 credits.
Starter ($699/month) includes 6,000 credits for 1,500 – 6,000 triaged tickets.
Growth ($999/month) includes 12,000 credits for up to 3,000 – 12,000 tickets.
Scale ($1,799/month) includes 24,000 credits for up to 6,000 – 24,000 tickets.
All plans include setup, onboarding, and early access to new features.
Yes, additional credits cost $0.20 each with a 500-credit minimum ($100). You can purchase up to 50% of your plan’s monthly allocation as add-ons.
No, all credits expire at the end of your billing cycle to encourage active usage and ensure fresh monthly allocations.
Billing & Setup
Usage & Features
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