See Issues
Before Clients Complain
Meet our AI-powered sentiment intelligence tool for MSPs. With a 5-tier sentiment model and zero setup required, it helps you easily spot client issues before they escalate.
PSAs Included
With More Accuracy, Never Be Blindsided Again
Enthusiastic praise for outstanding resolution on critical issues
Clear satisfaction or confirmation that issues were resolved
Help request, status updates, or technical report with no emotions attached
Frustration, urgency, or unresolved issues affecting work
Extreme anger, company-wide outrage, repeated failures, or explicit threat to cancel
Catch unhappy clients early with a precise 5-level sentiment engine—from Excellent to Awful—that interprets emotional tone based on real support interactions. It distinguishes praise, satisfaction, neutral updates, frustration, and critical-risk messages so your team can prioritize the right conversations faster.
Sentiment Analysis That Works Out of the Box
Unlike the previous version that require configuring an OpenAI API key, AI Sentiment Max uses a centralized AI model. This means you can start monitoring client sentiment instantly, with no technical hassle.
Spot Dissatisfaction and Boost CSAT Instantly
The system scans every ticket note in real time, highlights sentiment trends, and provides actionable alerts so service managers can respond immediately.
Spot sentiment trends instantly
Respond faster and more consistently
Elevate client satisfaction without extra staff
Predictable Usage-Based Pricing
Simple, scalable pricing you control. Pay only for what you use, while gaining full visibility into client health.
1 Ticket = 1 Credit
Frequently Asked Questions
Most MSPs are fully set up in about 10 minutes—connect your PSA, enable note syncing, and you’ll instantly see which tickets carry hidden frustration or risk.
We’re currently focused on ConnectWise Manage and Autotask PSA, ensuring deep, MSP-specific integration with both.
Based on our latest test data, the Sentiment app achieves around 90% accuracy on ticket sentiment classification—placing it among the higher-accuracy tools in this space, and it gets even better as your team regularly reviews and gives feedback.
Yes—Sentiment only reads ticket and note text from your PSA, all data is encrypted in transit and at rest, and your data is never used to train public models.
Absolutely—you choose which boards/queues/companies and note types are included, and which sentiment levels should trigger alerts, so it fits your existing workflow instead of disrupting it.
