MSP INTELLIGENCE
Run a smarter MSP on Autotask
MSPbots plugs directly into Autotask and gives your team the visibility, automation, and AI tools to make better decisions faster without adding headcount.
Turn Autotask data into real-time dashboards that reveal profitability, SLA performance, and technician productivity without waiting on outdated reports.
Automatically uncover hidden issues like underpriced agreements, margin leaks, and technician workload imbalances buried in Autotask reporting.
Automate smarter actions from ticket routing to SLA alerts, helping your team respond faster without manually searching through Autotask.
Real-time visibility into every client, tech, and contract.
MSPbots gives real-time profitability visibility across clients, technicians, and agreements so you can spot margin leaks and make confident decisions without waiting for a custom LiveReport.
Explore business intelligence
24/7 monitoring. Zero manual work.
MSPbots monitors your Autotask data 24/7 and automatically triggers alerts and workflows to prevent SLA misses and contract issues before they escalate across your entire MSP operation.
Explore automation bots
Right ticket. Right tech. Right now.
MSPbots AI reads, categorizes, and routes tickets to the right technician, reducing response time and eliminating manual sorting across Autotask queues.
Explore AI triage
Stop guessing who should take next ticket.
MSPbots recommends the best technician for each ticket based on skills, workload, and location, helping your team meet SLA targets consistently.
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Quality that scales with your team.
MSPbots automatically reviews ticket notes and resolutions, identifying quality issues early so your team can maintain consistent service standards.
Explore AI ticket QA
Link MSPbots to Autotask in a few clicks. 10 minutes, no dev work required.
Choose the tools that fit your workflow. MSPbots adapts to your boards, contracts, and queues.
Instant visibility, automated operations, and AI-powered decisions from day one.
Save hours on client reporting
"The financial apps in MSPbots, as well as the ability to build unified dashboards and reports between DattoRMM and Autotask, as well as other tools, saves a ton of time building client reports. Especially for those in the Kaseya ecosystem, I would absolutely recommend MSPBots."
Koby D.,
Beca Corp
Multi-source data visibility
"MSPbots is the only solution that can pull data from multiple sources and build dashboards that actually give us the metrics we need. Autotask's built-in dashboards weren't enough to give us the insights we needed to scale our business effectively."
Scott D.,
TeamLogic IT of Naples
Smarter ticket management
"MSPbots is a really powerful tool... I use it every day to check SLA metrics, see what happened yesterday, and spot repetitive issues that could be automated. NextTicket has been a huge help to the team. It keeps the queues clean and prevents things from being forgotten."
Ben B.,
Onsite Logic
Real-time technician visibility
"The ready-made dashboards and abundant widgets give us the flexibility Autotask never had, and the interface is simple enough for anyone to use. Now I can see technician metrics in real time, which boosts accountability and productivity."
Sarthak A.,
I.T. Resources, LLC
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