Setting up ticket dispatching can be challenging at first.
Manual assignments are time consuming and can lead to mistakes, and you want to ensure every ticket is handled with the priority and precision it deserves. Here’s a game-changing solution for those who value efficiency and accuracy: Next Ticket!
Simplify and optimize your ticket dispatching process. In this blog, we’ll get into how easy it is to get started with MSPbots Next Ticket.
Navigating the App
Designed to redefine your approach to ticket dispatching, our Next Ticket is an automated dispatch system that assigns tickets based on predetermined priority rules. With our system, every ticket is efficiently handled so that issues are addressed promptly, accurately allowing business owners to rest assured that the most important tickets are being resolved first.
Go to the Apps section on the MSPbots menu and find the Next Ticket app.
The Settings option in the upper right corner will lead you to the Next Ticket Settings tab.
In the tab, find the Tickets filter list and click Add New Filter. Two list boxes will appear beside the Select Fields list for specifying the filter.
When you want to see how your new filter settings shape up, click on Preview to verify the validity of your conditions. Once satisfied, confirm your settings by pressing Save.
But your journey doesn’t stop there!
The true potential of Next Ticket lies within setting up priority rules. These rules are pivotal. They empower the system to compute ticket priorities with precision. With a versatile points system engine, it’s designed to seamlessly automate your dispatch policy or rules, so that your ticketing operations are as streamlined as possible.
Setting Up Priority Rules
The priority point system is a mechanism used in Next Ticket to rank tickets based on their urgency or importance. By assigning point values to different criteria, tickets are prioritized and routed to appropriate support teams or queues.
Setting up the priority point system on our platform is a breeze.
Initially, you’d head over to the settings where you’ll find options to tailor the ticket and user configurations to your liking. Next, you’ll move onto establishing the priority rules, which tell the system how to rank your tickets based on urgency or importance. Though each rule can be tweaked to perfection, there’s also an option to quickly load default settings if you prefer. Once your rules are set, you can easily test them out to see how they work or make any necessary adjustments.
And voila! With a final save, your personalized priority point system is up and running, ready to streamline your ticket dispatch process.
Smart Alerts Feature
Smart Alerts issue notifications when there’s a crucial matter requiring attention or when a task hasn’t been performed according to standard. Instead of having each security and monitoring tool operate in isolation with its own alerts, which often necessitates manual policing to ensure task completion to standard, a centralized system streamlines management tasks and increases visibility across the board. This helps the team stay informed of important occurrences in a unified manner and not only alleviates the burden of manual monitoring, but also fosters a more coordinated and efficient response to security and operational events.
For example, one category of smart alerts within MSPbots encompasses the Ticket-related bots.
They diligently oversee the status and advancement of service tickets, making certain that concerns are tackled and resolved promptly. These bots are engineered to monitor ticket statuses, dispatching alerts if a ticket remains pending or open without progress for an extended period, is nearing a deadline, or if any status alterations occur that necessitate attention.
Navigating through ticket dispatch doesn’t have to be a hurdle anymore. With Next Ticket Manager, you’ve got a reliable partner that eliminates the hassles.
Now, the next step towards transforming your ticket management experience awaits. Seize the opportunity to experience Next Ticket. Sign up today or book a demo with us and revolutionize the way you handle ticket dispatching.
Your pathway to streamlined, error-free ticket dispatching is merely a click away.
