Today’s top-performing organizations know that the key to continued growth and success is developing a high-performance culture and standard in the workplace. To support this, they use data and analysis to drive behavior change within the team. Team Utilization tools are used by many companies to help team members monitor their performance in key areas, identify opportunities for improvement, and take actionable steps towards increasing their effectiveness as a team.
In this blog post, we will explore how you can use MSPbot’s Team Utilization Suite for ConnectWise Manage for your team to drive performance sky high. You’ll be able to see actionable insights in how your team operates, and gain knowledge on how to best you can build new processes into your organization.
Why are Team Utilization Dashboards effective?
Team Utilization Dashboards are effective because they provide an overall snapshot of the current state of the company. Seeing this kind of data helps everyone on your team gain a better understanding of their current state. It also provides an opportunity for employees to reflect on their work and see where they can make improvements.
For example, a team member who receives low satisfaction ratings from their customers may be able to identify ways to improve their service based on the data reflected on the dashboard. Team Utilization Dashboards allow you to track their progress over time, making it easy to see if they’re improving (or if they need to take action) at any given moment. As you take note of areas where they need to make improvements, you can use the same dashboard to track progress on their goals.
The Team Utilization Dashboards provide a visual representation of how your team is performing in key areas of their work, allowing you to drill down on areas for improvement. This provides you with information about your team’s utilization such as:
- Key metrics with daily/weekly/monthly trends on Utilization, Realization, and Billable Utilization
- A breakdown of KPIs on a per technician level that allows for performance review of specific teams/individuals
- A table of comparison for teams/individual utilization across different periods or with other teams/members
- Highlights recorded hours for each Work Category and Business Unit on a per team/technician level
- A complete breakdown of Non-Billable Time on a per team or individual level
- An assessment between the computed Total Daily Span and Total Labor Hours
- A rundown of Time Entries under Non-Business Hours on a per technician and date entry level
Gain valuable team insight with over 70 widgets available for the Team Utilization Suite for ConnectWise Manage, including available hours, billable days, utilization rates, work summaries, and more. Important team metrics and data are available to you, which can assist in building a powerful dashboard to track and measure your team’s performance in a variety of valuable ways.
As companies are increasingly recognizing the value of team-based work, it’ is important to create an environment where teams can thrive. This can be achieved by helping team members identify opportunities for improvement and take actionable steps towards increasing their effectiveness with the help of tools like MSPbots’ Team Utilization Suite.
By taking the appropriate action with analytics about your company, you can facilitate more effective communication and collaboration from your team, leading to higher overall productivity. When team members are held responsible for improving their own performance and see the impact they are having on their team, they are more likely to stay engaged, motivated, and committed to the work they do.
Improve your MSP’s performance by effectively assisting your team. Sign up for free with MSPbots to set up your Team Utilization Dashboards for ConnectWise Manage.
Sign up for our freemium account and see how MSPbots can help your business or register to our webinar.
