Optimize Workflows with the NextTicket Manager & Halo PSA Integration

It’s ready! MSPbots NextTicket Manager now integrates with IT Service Management platform, Halo PSA!

Marking a milestone in transforming ticket management for MSPs, this integration combines the capabilities of two powerful tools to provide a seamless and efficient solution.  

How NextTicket Manager x Halo PSA Can Help You

Optimized ticket management is key to succeeding as an MSP business.  

Embraces Automation

An automated ticket dispatching system like NextTicket Manager eliminates manual dispatch tasks, reduces errors, and guarantees that technicians and dispatchers handle tickets in a priority sequence.

Boosts Efficiency

Tickets are assigned based on priority scores so that 100% of your tickets are attended to in the order that makes the most sense for your MSP!

Outlines a Clear Process

With the pre-defined rule system in place, technicians and dispatchers are empowered to identify the next ticket to work on at a given moment.  Whether you have a centralized dispatcher, or your technicians self-dispatch, NextTicket Manager will enable your team to handle tickets more efficiently.

Inside NextTicket Manager x Halo PSA

This integration’s features:

NextTicket Priority Rules

NextTicket Manager’s priority rules evaluate ticket assignments based on factors you control, such as assigned status, client watch list, priority level, ticket age, ticket summary, time of last update and many more.  

Seamless Workflow

Enables synchronized ticket data, real-time updates, and enhanced visibility across NextTicket Manager and Halo PSA.  

Reporting and Analytics

Comprehensive reporting and analytics capabilities that provide valuable insights into ticket performance, technician productivity, and service levels.  

Schedule a meeting with us to learn more about accessing the NextTicket Manager app and setting up priority scores to maximize the efficiency of your ticket management process. Let us guide you through the setup and unlock the full potential of this integration for your MSP.

Elevate your ticket management efficiency and take advantage of the superior service delivery NextTicket Manager offers!

Sign up for MSPbots and book a demo today to experience the seamless integration of NextTicket Manager with Halo PSA!

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