The role that MSPs play for their clients is vital. When you’re providing services that improve other businesses’ performance, you should show authority, and the data to back it up.
Success begins with you, no matter how you manifest it—and success is definitely achievable with the right tools.
Give yourself the boost that will better equip your MSP. One that will quicken your processes, avoid ticket dispatching errors, and provide you with real-time, actionable data.
MSPbots’ process automation tools, NextTicket Manager, and business intelligence dashboards will help accelerate your MSP to the next level.
As much as we wish we could clone ourselves, we can’t focus on all the operational nuts and bolts 24/7. However, your business can still thrive by automating processes.
MSPbots’ process automation tools include bots that you can set to monitor KPIs and provide real-time alerts for different metrics such as tech utilization, ticket life cycle, or attendance management.
These bots can function as alerts, reminders, reports, and many other tools—enabling notifications to pop up through the MS Teams chat, MS Teams channel, email, or web message so that you and your team can immediately troubleshoot problems that may arise.
Check out the rest of the bots that you can use to manage your MSP processes.
Experience seamless ticket dispatching by having an automated dispatching system determine each ticket’s priority.
NextTicket Manager allows you to set a priority point system through filters. With this in place, your ticket dispatcher only has to facilitate the process to ensure it’s running smoothly, saving up to 80% of their time.
There are plenty of priority rules and functions that you can set for NextTicket Manager. In case you want to add anything, you can request them at support@mspbots.ai.
MSPbots’ business intelligence dashboard engine holds thousands of prebuilt dashboards and widgets reporting the metrics that are important to you.
Connect your software tools to MSPbots via API and acquire easy-to-use datasets. To connect your tools, look through the software tools with which MSPbots integrates.
A more comprehensive view of your business data will give you more opportunities to make the best choices for you and your business.
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Approach IT issues proactively by using bots that are functional around the clock. Say goodbye to ticket delays and cherry-picking by using NextTicket Manager. Aim to lead the market with a good grasp of your MSP with MSPbots’ business intelligence dashboards.
It’s time to achieve all your MSP goals. To give it a try, sign up for a free trial or book a demo with us.
