MSP INTELLIGENCE
Run a smarter MSP on ConnectWise
MSPbots plugs directly into ConnectWise and gives your team the visibility, automation, and AI tools to make better decisions, faster — without adding headcount.
MSPbots turns your raw ConnectWise data into live dashboards so you instantly see profitability, performance, and issues as they happen.
It automatically uncovers hidden problems like underpriced agreements, margin leaks, and inefficient workflows that would otherwise stay invisible.
The same data now drives smart decisions and automated actions, from ticket routing to alerts, so your team acts faster instead of just reacting.
Real-time visibility into every client, tech, and ticket.
MSPbots gives real-time profitability visibility across clients, technicians, and services so you can spot issues and make confident decisions.
Explore business intelligence
24/7 monitoring. Zero manual work.
MSPbots monitors your ConnectWise data 24/7 and automatically triggers alerts and workflows to prevent problems before they escalate.
Explore automation bots
Right ticket. Right tech. Right now.
MSPbots AI instantly reads, categorizes, and routes incoming tickets to the right technician, cutting response time and eliminating manual sorting.
Explore AI triage
Stop guessing who should take next ticket.
MSPbots intelligently recommends the best technician for each ticket based on skills, workload, and location to meet SLAs consistently.
Explore next ticket dispatch
Quality that scales with your team.
MSPbots automatically reviews ticket notes and resolutions against your standards, flagging issues early to maintain quality without extra effort.
Explore AI ticket QA
Link MSPbots to ConnectWise in few clicks. 10 minutes, no dev work required.
Pick the tools that fit your workflow. MSPbots adapts to your MSP.
Instant visibility, automated operations, and AI-powered decisions from day one.
No more duplicate work
“we’ve improved our ConnectWise processes, SLAs, and ticket hygiene thanks to MSPbots. The ability to pull data from ConnectWise, filter it, and turn it into graphs, reports, click-through links, and counts has been really helpful. Once you get the flow, it’s actually pretty easy to tweak things, copy them, and maintain your own environment.”
Jason L.,
Myra System
Proactive SLA alerts in teams
“The biggest value is the Teams integration and how it surfaces alerts with escalations. My team gets a notification like, ‘Heads up, you've got an SLA coming up,’ or ‘You're late,’ so they can act immediately. If nothing happens, it automatically escalates to the service manager and then to me, making sure nothing slips through the cracks.”
Brandon F.,
SugarShot
Beyond BrightGauge's limits
“I’d recommend MSPbots—it provides valuable insights into our PSA that we just can’t get by slicing data in ConnectWise alone. Since adopting MSPbots, we’ve seen better technician efficiency and fewer open tickets, and Agreement Profitability lets us trend margins without the old monthly, manual grind.”
Nick B.,
Penn Systems Group
From overwhelmed to stable
"We went from 150–200 open tickets to consistently sitting between 60 and 80. When you're staring down 200 tickets, it's overwhelming. Now the team actually feels in control. MSPbots' embedded in our business now. If it disappeared tomorrow, we'd struggle — full stop."
Joel G.,
Bold ICT
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