AI SENTIMENT MAX APP

See issues before clients complain

Meet our AI-powered sentiment intelligence tool for MSPs. With a 5-tier sentiment model and zero setup required, it helps you easily spot client issues before they escalate.
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RELIABLE ACCURACY

More accurate – never be blindsided again

READY-TO-USE

Sentiment analysis that works out of the box

Unlike the previous version that require configuring an OpenAI API key, AI Sentiment Max uses a centralized AI model.

AI Sentiment Max works instantly

Advanced AI without complexity

PROACTIVE PRECISION

Spot dissatisfaction and boost CSAT instantly

The system scans every ticket note in real time, highlights sentiment trends, and provides actionable alerts so service managers can respond immediately.
ACTIONABLE OVERSIGHT

Manage technician quality with immediate insights

Get instant visibility into technician performance. Spot trends, identify clients needing attention, and turn every ticket into actionable insights.
Who is generating negative sentiment?
Which clients need proactive outreach?
Which communication styles create friction?
PREDICTABLE PRICING

Predictable, usage-based pricing

Simple, scalable pricing you control. Pay only for what you use while gaining full visibility into client health.
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Track Usage Easily with
1 Ticket = 1 Credit Used

Simple, scalable, and
cost-effective

Pay only for what
you use

We're just getting started

We're building an AI workforce for your service desk that visualizes, understands, automates ticket lifecycle from start to finish.
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Frequently asked questions

Quick answers to help you get started with Sentiment

How does MSPbots integrate with my current tools?

How fast can we get value from the Sentiment app?
Most MSPs are up and running in about 10 minutes. Connect your PSA, enable note syncing, and Sentiment Max immediately begins analyzing ticket conversations and surfacing sentiment trends, risks, and opportunities for proactive client engagement.

How does MSPbots integrate with my current tools?

Which PSA platforms does it work with today?
Sentiment Max currently integrates with ConnectWise Manage and Autotask PSA, providing deep MSP-specific integrations and seamless access to ticket and note data.

How does MSPbots integrate with my current tools?

How accurate is the sentiment detection?
Sentiment Max achieves approximately 90% accuracy in ticket sentiment classification. Its 5-tier sentiment model—from Excellent to Awful—provides greater precision than traditional positive, neutral, and negative classifications, and accuracy continues to improve through user feedback.

How does MSPbots integrate with my current tools?

Is our ticket data safe with the Sentiment app?
Yes. Ticket data is encrypted both in transit and at rest. Sentiment Max only analyzes ticket and note content required for sentiment evaluation, and customer data is not used to train public AI models. MSPbots also promotes enterprise-grade security and privacy-secured AI practices.

How does MSPbots integrate with my current tools?

Can we tailor what gets analyzed and what triggers alerts?
Absolutely. You can choose which boards, queues, companies, and note types are included in the analysis, as well as configure which sentiment levels trigger alerts. This allows Sentiment Max to fit your existing workflows while reducing unnecessary noise.