Alert fatigue is detrimental for your MSP. It negatively affects your employees and their quality of work, which then snowballs into a much bigger problem for your business.
A technician in an MSP experiencing alert fatigue looks a lot like this:
Ding! A pop up appears, asking if they’re still working on their current ticket. Yes, the last notification on this was half an hour ago. Ding! Another pop up, a new ticket is assigned to them. Okay, they’ll get to that after this. Ding! Someone sent a message on Teams. It’s probably just a reply on a thread everyone’s tagged in. They’ll look at that later.
It’s overwhelming. A ping and a pop-up every now and then about different things, some of them repetitive and often not directly related to their task at hand. Soon, your technicians are going to underperform. Your clients won’t like it, you’re going to lose them—and that means losing your business too.
Will you wait for alert fatigue to plague your team and break your MSP?
Alert Fatigue & Its Burdens
When you start utilizing software to run your business, you have high hopes that it will streamline your operations and increase your efficiency as a team. You aren’t wrong, there are advantages to having the relevant software for vital aspects of your MSP.
However, simply running them won’t bring you the results you anticipated, especially with notifications coming from each one of them. Yes, your team gets updates, but do they pay attention to them? Alerts can get to a point where they’re too frequent and in big volumes that can undermine how effective they are.
This leads to cognitive overload and diminished focus. The additional mental task of sorting through information takes up energy, time away from their current tasks, and causes your team to lose momentum.
When this happens often, techs can become frustrated leading to a drop in efficiency. In the long run, this frustration and inefficiency can lead to burnout and decreased job satisfaction. If your team is unhappy, their quality of their work will reflect that.
Alleviating Alert Fatigue
So, how do you empower your technicians? Automation! Combat alert fatigue with a plan of action and process automation.
Before anything else, you should establish which types of alerts are essential to which members of the team. If a process is repetitive, then consider automating it. Review your company’s goals and reinforce best practices.
With the right process automation platform, you can streamline your team’s workflows and alert management when they aren’t followed. Rather than leaving the burden of filtering alerts to your technicians, set up a system that analyzes the recipients of the incoming information.
You need a customizable platform that allows you to freely tinker with the settings and filters according to how your team should be receiving alerts. You need it to intelligently analyze, prioritize, and deliver alerts based on predefined rules.
Another crucial feature would be your process automation platform having the ability to integrate with your existing software. A unified view of alerts across different software opens a world of possibility and increased efficiency, enabling an effective management of alerts thereby reducing risk of alert fatigue.
Transforming the Work Environment
MSPbots’ process automation platform is the ideal solution for combatting alert fatigue.
With a wide range of bots, reports, and dashboards available out-of-box, users can significantly boost productivity by automating daily repetitive tasks and customizing alert bots.
Don’t see the bot you need? Easily create new bots, clone template bots, and customize settings to meet your specific needs. You can even conveniently turn bots on and off as required.
The Analytical Dashboards section provides valuable insights into bot performance, so that you can assess their efficacy and make data-driven improvements.
A key component of MSPbots is its extensive list of integrations to ensure seamless connectivity with other softwares and consolidate alerts from multiple sources.
Effectively tackle alert fatigue, streamline workflows, and maximize productivity while reducing the burden on employees with MSPbots.
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Don’t let alert fatigue hold your team back—take control with MSPbots. Click here to sign up for free or book a demo now!
