The Reviews Are In: MSPbots Enables Real Time KPI Tracking

It’s one thing for a company to claim that their product is the “best in the market,” but the real value shows when their clients provide tried-and-true testimonials to its benefits. MSPbots has introduced innovative solutions that help MSPs improve their operations and enhance customer service. After being in the market for a while, our clients have now highlighted MSPbots’ impact on critical areas such as fast ticket response times, real time KPI tracking, and dedicated account management. In other words, we have solid proof that MSPbots is one of the best in the MSP game. 

Fast Ticket Response Time Solutions 

MSPbots’ fast response time is an important feature for MSPs to meet their customers’ high expectations for quick resolution times. 

With MSPbots’ NextTicket Manager, you can respond to customer requests promptly and efficiently, while reducing wait times and resolving issues on the first try.  

MSPbots’ fast response time feature enables MSPs to deliver a level of service that exceeds customer expectations, leading to increased customer loyalty and retention. 

24×7 IT Solutions’ Leo DeBoe notes in one of the account manager meetings that he always gets a response that is in keeping with what he’s asked for.

Driving Growth with Real Time KPI Tracking 

MSPbots’ business intelligence platform enables MSPs to track their key performance indicators (KPIs) in real time and make data-driven decisions to optimize their business processes. With customizable dashboards, MSPs can see their KPIs at a glance, saving time and providing immediate insights. 

Having a good reporting system is important for any MSP, as it allows you to make informed decisions that drive business growth. In a recent review, Netready‘s IT Director of Operations commented that, “The reporting is granular and good.” 

With MSPbots, MSPs can monitor KPIs down to the granular details. You can review service levels, response times, resolution rates, and a lot more with ease. 

Dedicated Account Managers Deliver Exceptional Customer Service 

MSPbots has invested in building a team of experienced account managers who are dedicated to helping their clients succeed. 

Account managers work closely with their clients to understand their business needs and provide personalized solutions. They act as a single point of contact for clients, ensuring that they have access to the right resources and expertise when needed. 

CIO Landing’s Mauro Cretari highlights the value of having a dedicated account manager, sharing that:

 “I’ve found the monthly meetings with my Account Manager to be incredibly helpful in keeping up-to-date with new features and updates on any open support tickets.” 

Having dedicated account managers can make all the difference in providing exceptional customer service and fostering a successful partnership.  

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Through testimonials, we’ve explored how MSPbots has helped its clients achieve fast ticket response times, track KPIs in real time, and benefit from dedicated account managers. We love positive reviews, and also take feedback seriously. 

Sign up to MSPbots and take confidence in having a trusted partner rooting for your success. 

For a more detailed run-through, book a demo with us.