“What gets measured, gets managed” – This is one of the most popular quotes in business.
This applies to many things in life, including your MSP.
The work hours of your techs, their utilization rates, and other data all have a great impact on your bottom line. The more you know those numbers, the better it would be for your business.
The Tech Stats Reviewer bot reports in real-time each tech’s work hours, utilization rate, overlapping time entries, in-progress tickets, and pending tasks before the end of each workday.
This enables them to track their performance and make quick adjustments when needed. For example, if their utilization rate is below the recommended number for your company, they will be notified and advised on how to fix it.
The bot will also inform them if they have overlapping time entries so they can correct those ASAP and avoid causing issues. Before they end their shift, the bot will list their pending tasks (if any) so they can tackle those that are urgent and important before they leave.
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The Tech Stats Reviewer is just one of the 20+ bots we developed for MSPs. You can use all of them for FREE by signing up at app.mspbots.ai.