Blog

  The stars have aligned, and the call for a single, all-inclusive Professional Services Automation (PSA) and a data-driven Robotic Process Automation (RPA) platform to integrate has been answered with Halo PSA and MSPbots!   Here are some of the ways you can enjoy this exciting integration:    Halo PSA MSPbots...

  The way you interpret and utilize your data can steer your business into your desired outcome.  It’s why you set up analytics tools in the first place: to track your metrics and make reports out of them. But how far will these tools get you when the data that...

The award-winning human resource platform Bamboo HR is now integrated with MSPbots. When your company grows, your human resources team is the key to harmony and flow in every workplace. HR efficiency plays a significant role in the growth of a company and Bamboo HR has provided support and services...

  Whether we’ve rolled into the new year with ease or stumbled into it unknowingly, now is a good time to set goals for the year ahead.  With goal-setting, it helps to take inspiration from business practices that are resulting in big successes across the board. Among many of these...

The launch of our new integration is something we are eager to announce. MSPbots now integrates with IT Glue, a highly regarded IT documentation tool created to help you increase your organization's effectiveness, transparency, and consistency.  Documentation and information management are essential to boosting efficiency in many facets of a...

  Nothing is more thrilling than being in the MSP space just in time for the new year. After seeing the massive growth the industry has undergone in 2022, the future looks bright for everyone in the MSP world for years to come. In anticipation of this MSP boom, here...

  Santa Claus and his little helpers have their work cut out for them this holiday season. They have to filter through the naughty or nice list, get the gifts wrapped and then sent over to everyone across the world by Christmas day. It sure sounds like a lot of...

  In the last six months, we have been hard at work developing new integrations, widgets, dashboards, datasets, and bots on our platform. We've also added a peer group function to help MSPs manage and discuss shared KPIs in a single view. Our recent trip to IT Nation 2022 was...

Hello! I’m MSPbots, an all-knowing chatbot for anything and everything MSP—errrr! (Cue the hiss and the buzz of circuits, the slow sizzle of a machine falling apart)   Sorry, there seems to have been a mistake. 😅 MSPbots is a lot of things, but a chatbot is not one of...

Improve your ticketing system and raise tech productivity with bots for ConnectWise Manage.   An MSP handles countless daily issues, including account management, access issues, hardware issues, and other IT requests. With all of this to juggle, an MSP's help desk system needs more than just bare-bones IT ticketing software....

Great news Syncro Users! MSPbots now integrates with Syncro!  This integration is especially exciting because it includes a lot of reporting and process automation, which will save you hours of time and allow you to focus more on growing your business.  MSPbots and Syncro are both driven by the desire...

  Relentless automation—one of the four things that ConnectWise CEO Jason Magee emphasized in his keynote presentation at IT Nation Connect in Orlando, Florida, on November 9-11, 2022. The three-day conference was jam-packed with events and activities attended by over 4000 registered participants. The event was an opportunity to see...

Recently, many MSPs have been concerned about reaching higher utilization rates. Most of the time, there isn't a high-level report that describes how teams and individuals are using their time within the company. It can be challenging to figure out how to increase the productivity of employees without increasing costs....

Now that 2022 has shown us an interesting mix of remote and in-person gatherings, the tech industry in particular is reintroducing tradeshows as a networking powerhouse. Being in person sometimes can make all the difference in building opportunities. Many brilliant-minded tech innovators jump at the chance to attend these events....

Spooky season may be ending, but it can be scary not knowing what’s happening in your business. Let’s fix that through a refresher on the importance of Business Intelligence!    You get actionable steps rather than just data  People are afraid of the dark for a reason. Who knows what’s...

  Picture yourself scrolling through your phone, aimlessly working your way down your timeline.    An image stops you in your tracks.  You first notice a hole in the middle of a room, allowing a burst of soft light to fill its dimly lit interiors. Then, you register the elegantly...

  If you're an MSP company owner, chances are good that your business is going to have some major projects to handle. If you're like most MSP companies, those projects will change and evolve over time, varying in degree and difficulty as required by your customers. Keeping track of your...

  Are you looking for new ways to measure your MSP team's efficiency? Business intelligence dashboards can show important ticket metrics that help you make informed decisions about your team's performance.   In this article, we'll introduce five new MSPbots’ dashboards from the Ticket Metrics Suite for ConnectWise Manage integration, and...

The award-winning Channel-Only VoIP service company, bvoip, now integrates with MSPbots!  bvoip is an all-in, cloud-based program with phone system vendor management. With the integration of MSPbots' Business Intelligence dashboards and process automation, reporting and tracking of KPIs can now be done with ease.  Quick Overview of the bvoip Dashboard ...

Today’s top-performing organizations know that the key to continued growth and success is developing a high-performance culture and standard in the workplace. To support this, they use data and analysis to drive behavior change within the team. Team Utilization tools are used by many companies to help team members monitor...