In line with MSPbots’s commitment to continuously update our software to enhance user experience, we have released our latest hotfixes on our newly upgraded CUI (Customer User Interface) to improve functionality and reliability. Release Notes 1.19 Hotfix 1 Fixed issue wherein user’s in-progress status is not reflecting in the attendance board. Fixed “Server Internal Exception” error when users are entering …
Managed service providers (MSPs) have a variety of tools at their disposal. These can range from simple spreadsheets all the way to programs that can track different things and give real-time statistics. Some tools even improve work efficiency by eliminating common errors or mundane tasks that require time or effort. A common tool used by MSPs are programs that manage …
TL;DR With this “new norm” of working from home, MSP team members have decreased visibility of their colleagues: who’s working, which ticket they’re working on, how long they’ve been working on it, and so on. MSPbots version 1.18 includes dramatic improvements to our Attendance and Alert bots to address these issues. Now, you can see when your techs are working, …
We are very excited to announce that we will soon be releasing a much-improved MSPbots app to boost our automation features for MSPs! Here are the changes you can expect from our upcoming brand-new client user interface: Autotask integration MSPs that use Autotask PSA will soon be able to benefit from the same automation features and reports that were previously …
MSPbots version 1.17 has been released! Here are the things that changed: NEW Attendance: If any of your tech’s status has been on BREAK for more than 1 hour, on LUNCH for more than 2 hours, or stayed at IN for more than 12 hours, their PRESENCE color will automatically be changed to dark grey. This will show you in …
TL;DR It’s our pleasure to announce that the latest version of MSPbots is out! We have added a couple of new features, enhanced security, and fixed some bugs and errors. You can see the complete list of all updates below. NEW Attendance sync: We’ve synched our Attendance bots with the ConnectWise PSA so that information such as people’s presence, as well as their …
TL;DR We’re very excited to share with you the updates on MSPbots! We have implemented a lot of improvements on our NextTicket app, performed a redesign of the pages for better appearance and function, and added/fixed a lot of things to make it easier for your MSP to get our bots up and running for your business! Read the list …
Release date: 03/30/2020 New Features Make the menu structure more meaningful for a new client The scheduled ticket showed up in the ticket calculation Updated the default value for schedule & in progress ticket so it will show up in next ticket preview Enhance the escalation count in dashboard Add permission to bots menu, only the administrators can see it …