Next Generation Kaseya BMS Meets MSPbots

Posted on by Nia Rabanes

With the Kaseya BMS and MSPbots integration, you’re one step closer to achieving an all-in-one management system!

Exponentially Increase Your Efficiency  

This easy-to-use platform provides manage service desk, billing, CRM, and other solutions for MSPs and internal IT teams. 

As a data-driven RPA, MSPbots links popular software applications to convert API data to accessible datasets and allows its users to operate dashboards to get better visibility of their overall business health.  

Here are the Kaseya BMS dashboards that you can use in MSPbots: 

Kaseya BMS Ticket Detailed Dashboard 

This dashboard displays your ticket details and their corresponding statistics. For better workflow, datasets in this dashboard can be arranged and modified according to your needs.  

Managers Dashboard 

In contrast to the Ticket Detailed Dashboard, the Managers Dashboard shows an overview of your ticket statistics. This dashboard gives a straightforward report of ticket statistics relevant to managerial duties.     

Daily Management Status Report 

This dashboard presents your daily status report for different queues and statuses under Support Team, Projects Team, Technology Alignment, Sales, Account Management & Finance, Design Desk, and Standards. 

Project Task Data  

This dashboard shows a comprehensive view of project-related details such as project count, status, project creator, and more. 

Technicians Daily Metrics Report  

This dashboard shows the performance metrics appropriate for Kaseya BMS technicians.  

These are the initial dashboards and there’s more to come! 

Other than that, there is a whopping total of 105 Kaseya widgets and 25 datasets that you can use!  

Connect Kaseya BMS to NextTicket Manager and Attendance Manager 

Kaseya BMS and MSPbots’ integration lets you scale your management tools to newer heights by connecting Kaseya to MSPbots’ NextTicket Manager and Attendance Manager apps.  

Save up to 80% of your ticket dispatcher’s time by operating a priority point system-based dispatching tool and achieve excellent customer service with all submitted tickets attended to.  

Get insight into your team’s status, know who’s working, on break/lunch, out for the day—and much more attendance-related items! 

Begin Your Kaseya x MSPbots Journey  

Connect Kaseya BMS to MSPbots in five easy steps: 

  1. In Kaseya BMS, create a new employee under HR and choose API Employee as the User Type. 
  2. Click Save. 
  3. Open the MSPbots app and navigate to Integrations.  
  4. Search for Kaseya BMS and supply the following information:
  5. Click “Save and Sync” 

 

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Give your high-quality MSPs the best tools in the market to further boost productivity and provide excellent IT support.  

Check out all the other apps we integrate with. If there’s any you want to add to this list, let us know at support@mspbots.ai! 

Get in touch with MSPbots by booking a demo or signing up for a free trial.  

   

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