As Managed Service Providers (MSPs), staying on top of your game means having the right tools to monitor, streamline, and make smart decisions for your business. That’s where dashboards come into play. They give you a clear view of the critical metrics that matter most. With the right MSP dashboards, you’re able to transform your data into insights that …
Deciding which ticket to tackle next can be a time-consuming process, often leaving ticket dispatchers mired in analysis. A manual ticket dispatching system can lead to many unpleasant outcomes: tickets getting overlooked, cherry-picked, and stuck after stumbling into a black hole of lost tickets (yikes!). MSPbots Next Ticket app simplifies dispatching by determining the ‘next ticket’ for you, streamlining …
Are you on the lookout for the best BrightGauge alternative for your MSP? Look no further. You want to choose the option that’s going to provide you with the most bang for your buck and add considerable value to your platform.  BrightGauge has been around since 2011, and it’s a common go-to for data intelligence and visualization platforms. …
User Experience Upgrade Welcome to MSPbots Release Notes 1.81, the latest edition of our release notes that packs a punch! We’re excited to share some of our newest enhancements and features. In this release, we’re introducing an enhanced viewing experience for data analysis and presentation, the ability to personalize emails for snapshots, and new parameters for grid style. Let’s …
From Customizable Bots to Simplified Widgets Hold onto your hats: here comes Release Notes 1.80! We’re bringing you a batch of new features and improvements that will elevate your MSPbots experience. From simplified widget creation and management to more bot customizations, we’re thrilled to share them with you and we hope you’re excited too. Simplified UI The new …
Streamline Your Data Management  We are thrilled to announce the latest release of MSPbots! Release Notes 1.79 features a suite of exciting new updates that provide even more flexibility, efficiency, and control in managing your data. From device management to scorecard sharing, these updates are designed to streamline your workflows and enhance your user experience. Get ready to take …
KPI and Peer Group Function Gets a Boost  Get ready to experience the latest from MSPbots, as we bring you Release Notes 1.77-1.78! Our KPI and Peer Group Function have received a major upgrade, alongside exciting new features in our Attendance App, NextTicket Manager, and more dashboard configurations to choose from. KPI and Peer Group Function Switching to Column …
 Introducing the Latest Feature of MSPbots Attendance App: The Break Reminder Bot Are you a Managed Service Provider (MSP) struggling to maintain a healthy work-life balance? Do you often neglect taking breaks during work hours? You’re not alone. Many MSPs are guilty of neglecting their well-being and productivity by skipping breaks. Fortunately, MSPbots has got you covered! Introducing …
Enabling App Modifications According to Your Preferences Release Notes 1.75-1.76 brings you a couple of minor tweaks in the MSPbots’ apps for an improved customization experience!  NextTicket Manager Selecting Columns to Display Sometimes, you don’t need to have constant tabs on every detail in the tickets you receive—just the ones that matter. In this update, you can add …
The reason why MSPbots’ Attendance App is the best attendance tracking software for MSPs? It has everything you need! Leave manual attendance tracking methods in the dust. The most thorough way to approach attendance tracking is now with automation. Attendance issues may seem like a minor inconvenience at first: your employee forgets to clock in, takes unaccounted breaks, or …