Release Notes 1.95
Welcome to MSPbots Release Notes 1.95! We’re thrilled to bring you updates that aim to improve your overall experience with our platform.
As we’ve journeyed with you, we’ve heard your feedback, and this release is aimed at making your days smoother and more productive.
New Attendance Commands in Slack via MSPbots
First up is the enabling of Attendance commands in MSPbots-Connected Slack Workspace. The functionalities unique in MSPbots’ Attendance App can now work in your Slack workspace. No need to juggle between multiple tools anymore.
Here’s a quick rundown:
Attendance Commands:
- in: Mark the start of your work.
- break: Indicate when you’re taking a short break.
- lunch: Let the team know when you’re off for lunch.
- onsite: Update when you’re at the client’s location.
- back: Resume your work post breaks or lunch.
- out: Mark the end of your workday.
- wfh: Working remotely? Let it be known!
Other Commands:
- nt: Get assigned the next highest priority ticket. Stay on top of tasks and improve response times.
- help: Quickly understand ticket details, reducing resolution times.
No more confusion or wasted time. With these commands, not only do you streamline your work updates but also boost efficiency.
NT Command for Halo Users Now Supported in Teams & Slack
Halo users! We’ve expanded our NT command support for your platform! Now, you can use the ‘nt’ command in Teams or Slack.
This means no more hassle of switching between apps. Get your ticket information instantly, right where you are.
Seamless Auto-Refresh Logic Now on All Dashboard Pages
The new automatic refresh logic, previously limited to Dashboards, is now applied across all pages related to Dashboards. Whether you’re in presentation mode, exploring multiple dashboards, or even if you’ve minimized the tab, these pages will always stay refreshed.
Here’s how it works:
- Set a refresh interval under the Auto Refresh feature.
- The Dashboard will refresh based on your settings and the last refresh time.
- Enjoy up-to-date data without lifting a finger.
Take the guesswork out of your analytics. Let our intelligent refresh logic ensure your dashboards are always accurate and up to date.
Time-Driven Priorities in Next Ticket for AutoTask & Halo
Our new feature for the Next Ticket for AutoTask and Halo apps has time interval-based priority rules! This means that tickets’ priority level can be dynamically adjusted with the time factor. Whether it’s every minute, hour, or day—you decide how the priority evolves.
- For Halo, choose from start dates like date_assigned, respondby_date, and more.
- For AutoTask, options like completedDate, resolvedDueDateTime, and several others are available.
- Decide on the frequency of priority elevation.
Don’t worry about manual tweaks; once set, the system takes over.
Introducing ‘companyType’ in Next Ticket for ConnectWise Manage
Prioritize tickets for various company types and ensure crucial clients get immediate attention with our enriched Advanced Priority Rules in the Next Ticket for ConnectWise Manage app.
Say hello to the “companyType” condition. Whether it’s giving priority to key clients or routing tickets to specialized teams, it’s all a breeze.
What does this mean for you?
- Better differentiation in ticket handling for various company types.
- Enhanced client experience with targeted responses.
- Efficient ticket management with reduced misallocations.
Take charge, provide differentiated service, and keep all your clients happy!
Revamped NT Command Message Formatting
Tired of sifting through lengthy bot reminders just to find the ticket link?
We’ve enhanced the access and optimized the message template for the NT command message formatting block. If you’re an admin, dive in and edit away.
Now, technicians receive crisp reminders from Next Ticket bots, allowing quicker access to ticket links.
In essence, we’re trimming the excess to give you a straightforward, efficient experience with Next Ticket bot reminders.
And that wraps up MSPbots Release Notes 1.95!
But stay tuned, we’re always innovating and there’s so much more to come. If you haven’t started with MSPbots yet, don’t miss out on revolutionizing your workflow! Sign up today or book a demo to dive deep.
See you soon in the next update! 🚀
