Welcome to MSPbots Release Notes 2.04! This update addresses issues in ticket prioritization, schedule reporting, data clarity, and more—setting you free from time-consuming processes. If you’re having issues you don’t see here, feel free to reach out to your account manager or book a demo meeting with us! Let’s get into it!  Next Ticket Prompt for Exceeding 250-Ticket Limit …
 MSPbots Release Notes 2.03 is an update bringing you a new level of customization and efficiency to your operations. As we continue to push the boundaries of what our platform can do, we want to hear from you! Your feedback is invaluable to us. If there’s anything you’d like to see in future updates, don’t hesitate to reach out.  …
Welcome aboard the path to MSP excellence! In the bustling world of IT Managed Service Providers (MSP), keeping a finger on the pulse of your business operations is crucial. At MSPbots, we know what it’s like to feel lost in a sea of numbers, looking for ways to make sense of complex data without feeling overwhelmed. We’ve also spent hours …
 Welcome to MSPbots Release Notes 2.02—a comprehensive update packed with a range of features designed to elevate efficiency, customization, and user satisfaction. From the introduction of nuanced model selection capabilities for the OpenAI block, to advanced ticket prioritization in Next Ticket, each enhancement in this release has been crafted to offer more control, clarity, and convenience in your daily …
 Here’s MSPbots Release Notes 2.01! We hear and appreciate all of your feedback, understanding that it’s the key to developing a more powerful and user-friendly platform that truly resonates with your needs. Your MSPbots experience is our top priority, and we’re open to all ideas, suggestions, and feedback that can help us improve it further. If you have thoughts …
 You’ve voiced your need for an evolving, more efficient platform, and we’ve listened. Proudly presenting MSPbots Release Notes 2.00—an update tailored to your feedback. This suite of new features is designed to meet your expectations in how you interact with our platform. At MSPbots, each release reflects our commitment to ensuring that your experience with MSPbots keeps getting better. …
 Here’s our first for 2024: MSPbots Release Notes 1.99! This update covers our ongoing journey of refining our platform to better serve you. Stay tuned for a future that’s even more in tune with your needs, as we continue to evolve and grow together!  Simplify Your Ticket Management with Custom URLs Where to Find It In the …
Picture this: a recent client issue is dominating your team’s attention, but is theirs the most critical ticket on the board? This is the effect of the recency bias, a cognitive bias where we tend to overemphasize recent events or information, sometimes at the expense of more significant, albeit older, issues. Especially for MSPs, this bias can skew prioritization, leading to …
The holiday season is here! While it’s a time of festive cheer, it’s also a period of heightened demands and operational challenges. As your team navigates through this bustling season, client support must continue to be efficient and uninterrupted. This is where MSPbots comes into play, offering automation for ConnectWise Manage users.  MSPbots’ powerful bots are the key to …
As MSPs, making swift, data-driven decisions set industry leaders apart. Efficiently blending diverse data from multiple systems into meaningful insights is a challenging task. Beyond the complexity, accomplishing this without stretching your team and budget makes it all the more difficult. As an MSP leader, you understand this. You know that to stay ahead, you need more than just data; …