Release Notes 1.99
Here’s our first for 2024: MSPbots Release Notes 1.99! This update covers our ongoing journey of refining our platform to better serve you.
Stay tuned for a future that’s even more in tune with your needs, as we continue to evolve and grow together!
Simplify Your Ticket Management with Custom URLs
Where to Find It
In the Attendance Manager and Next Ticket apps, this handy feature is just a few clicks away. Navigate to Settings > Options on the app’s page. Under the Basic tab, you’ll find the “Customize Ticket URL” function waiting for you.
What It Does
The Customize Ticket URL feature transforms the way you manage your ticket links. It allows you to personalize each ticket link for ease of access. The format https://mtx.link/{{TicketNumber}} lets you replace {{TicketNumber}} with the actual ticket number, creating a streamlined, customized link.
How It Helps
Turn lengthy ticket links into simple ones! Not only does this make your links easier to manage and share, but it also enhances your navigation experience across different apps. Plus, when you activate this feature in one app, it automatically applies to all Attendance Manager and Next Ticket apps—a true time-saver!
New Advanced Rule Field: Contact Type
Where to Find It
Go to the Next Ticket for ConnectWise Manage app to discover the new “Contact Type” field. This addition is found in the advanced rules under the Company category.
What It Does
Previously available only in preset priority rules, the “Contact Type” field now enhances your advanced priority rules toolkit. This field empowers you to tailor the contact type condition to align perfectly with your unique requirements and preferences.
How It Helps
This new level of customization allows for more precise ticket priority strategies. You can ensure tickets are assigned to the most suitable teams, depending on the contact’s nature. This leads to faster ticket resolution, boosting customer satisfaction and overall operational efficiency!
New Feature: Hour and Minute Date Range for PTO Requests
Where to Find It
In the Attendance app you will discover the newly added options for PTO (Paid Time Off) requests. You can now specify hours and minutes for your leave, starting with a default value of 00:00.
What It Does
This feature introduces enhanced precision to leave applications across your team. When any team member applies for PTO, they can now specify the year, month, and day and the exact hour and minute for the start and end of their leave.
How It Helps
This level of detail in scheduling helps in planning and coordination within the team. It facilitates a smoother process for reviewing and approving leave applications, leading to better management of schedules and workloads.
Stepping Into 2024 with MSPbots: A Year of Innovation Ahead
MSPbots Release Notes 1.99 is the first of many in 2024, each poised to bring new advancements and improvements to your experience with MSPbots.
We invite you to explore the enhancements in Release Notes 1.99 and see how they lay the groundwork for the exciting developments we have in store.
Join the MSPbots community today and be part of a future where every release brings you closer to the pinnacle of efficiency and productivity. Here’s to a groundbreaking 2024 with MSPbots!
