The award-winning human resource platform Bamboo HR is now integrated with MSPbots. When your company grows, your human resources team is the key to harmony and flow in every workplace. HR efficiency plays a significant role in the growth of a company and Bamboo HR has provided support and services that gives HR ahead start to the finish line. MSPbots …
The launch of our new integration is something we are eager to announce. MSPbots now integrates with IT Glue, a highly regarded IT documentation tool created to help you increase your organization’s effectiveness, transparency, and consistency. Documentation and information management are essential to boosting efficiency in many facets of a company. IT Glue assists MSPs with readily accessing documents across …
Improve your ticketing system and raise tech productivity with bots for ConnectWise Manage. Â An MSP handles countless daily issues, including account management, access issues, hardware issues, and other IT requests. With all of this to juggle, an MSP’s help desk system needs more than just bare-bones IT ticketing software. Even more, when technicians perform various management duties, which can …
Great news Syncro Users! MSPbots now integrates with Syncro! This integration is especially exciting because it includes a lot of reporting and process automation, which will save you hours of time and allow you to focus more on growing your business. MSPbots and Syncro are both driven by the desire to make MSPs’ lives easier. With MSPbots’ dedicated pre-built dashboards …
Relentless automation—one of the four things that ConnectWise CEO Jason Magee emphasized in his keynote presentation at IT Nation Connect in Orlando, Florida, on November 9-11, 2022. The three-day conference was jam-packed with events and activities attended by over 4000 registered participants. The event was an opportunity to see where the future of tech is headed and to learn …
Recently, many MSPs have been concerned about reaching higher utilization rates. Most of the time, there isn’t a high-level report that describes how teams and individuals are using their time within the company. It can be challenging to figure out how to increase the productivity of employees without increasing costs. Increasing personnel utilization rates or improving service effectiveness inside your …
If you’re an MSP company owner, chances are good that your business is going to have some major projects to handle. If you’re like most MSP companies, those projects will change and evolve over time, varying in degree and difficulty as required by your customers. Keeping track of your projects can seem like a whole separate project in itself …
Are you looking for new ways to measure your MSP team’s efficiency? Business intelligence dashboards can show important ticket metrics that help you make informed decisions about your team’s performance.  In this article, we’ll introduce five new MSPbots’ dashboards from the Ticket Metrics Suite for ConnectWise Manage integration, and explain what each key metrics shows to measure your team’s …
Release 1.44 is focused on adding features to make the app more intuitive to use and improving site performance especially page load times on our key pages. We highlight the “quality of life” changes that might look minor but has significantly improved the user experience of our clients particularly on the links to knowledgebase articles, and enhancements to the bot …
What’s New Release 1.43 is all about preparing our platform for a better user experience while adding more on the menu. Highlighting this update are the preparations for the new template bots rollout, direct linking of Knowledgebase articles to widgets and Connectwise Late Time Entry Analysis Homepage updates. You’ll also experience UI revamps in the app with an improved signup …