Reach your MSP Utilization Rate Goals with MSPbots’ Dashboard Templates for ConnectWise Manage
Recently, many MSPs have been concerned about reaching higher utilization rates.
Most of the time, there isn’t a high-level report that describes how teams and individuals are using their time within the company.
It can be challenging to figure out how to increase the productivity of employees without increasing costs.
Increasing personnel utilization rates or improving service effectiveness inside your MSP are possible alternatives.
The ConnectWise dashboard Template will help you see data you can use to optimize utilization. Understanding your technicians’ time usage includes tracking client-facing activities like handling support tickets, onboarding new customers, and working on client sites.
Teams’ and individual staff members’ time off and sick days, time spent on training, internal meetings, and internal work all play a role in optimizing utilization.
Here are key utilization dashboards to help your MSP thrive:
ConnectWise Manage General Dispatch Dashboard
A time management tool for technicians to prioritize their tasks. The most frequently used card numbers and charts of ticket counts are displayed on this dashboard.
ConnectWise Manage Service and Project Tickets
This dashboard gives you a fast snapshot of the technician efficiency for the current week. It displays the service and project ticket counts.
ConnectWise Manage Service Tickets Review
You can see how the last 30 days have gone by looking at the important ticket count , percentage of new/closed tickets, and Average time to response or resolution on this dashboard. Resolution Time, Sub-type, Ticket Status Summary, Ticket Count by Age Group, and Ticket Status by Severity. With this, you can shorten the time it takes to resolve tickets.
ConnectWise Manage Technician
The Manage Technician dashboard gives information on today’s unanswered tickets, the charts for unresolved tickets by status, the number of actual hours for time entries entered by technicians in the previous and current week, and the count of keys that need to be verified by technicians.
ConnectWise Manage Tickets Monitoring
This dashboard shows which services need to reboot or are currently not running. Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Additionally, it displays the actual hours by Resource each month to assign tickets to technicians and track tickets across all boards.
ConnectWise Manage Ticket Summary
Ticket Summary gives you the number of tickets and the typical time spent working on each ticket. This reduces the likelihood of missed open tickets or an inaccurate ticket count.
Month-to-Date Dashboard – Current Month
Utilization Rate, Hours Worked, and Ticket Opened report views are available in this dashboard. For the current month, it displays the utilization rate, and the number of tickets worked on for each tech.
With this dashboard template, your MSP’s problems are resolved immediately. This collection of sample reports displays metrics and performance scores for tasks, services, and support issues for instant action. We value our teams and technicians, and we must work with them to maximize their efficiency. With these dashboards, you can monitor, respond to issues, and protect your staff and clients.
Jump on to the MSPbots Marketplace to access the ConnectWise Dashboard Template and more. Use and integrate them right away for ConnectWise Manage to show how effective BI tools can be for your company.
To explore and learn more about how business intelligence technologies can help your MSP reach your target, sign up for free and attend one of the free webinars hosted by MSPbots.
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