Measure your Team’s Effectiveness with Ticket Metrics Suite for ConnectWise Manage Integration

13Oct

  Are you looking for new ways to measure your MSP team’s efficiency? Business intelligence dashboards can show important ticket metrics that help you make informed decisions about your team’s performance.   In this article, we’ll introduce five new MSPbots’ dashboards from the Ticket Metrics Suite for ConnectWise Manage integration, and explain what each key metrics shows to measure your team’s …

A Perfectly Clear Integration of bvoip x MSPbots: Phone, VoIP, and Contact Center Data All-in-One Dashboard 

10Oct

The award-winning Channel-Only VoIP service company, bvoip, now integrates with MSPbots!  bvoip is an all-in, cloud-based program with phone system vendor management. With the integration of MSPbots’ Business Intelligence dashboards and process automation, reporting and tracking of KPIs can now be done with ease.  Quick Overview of the bvoip Dashboard  With MSPbots’ interface, it can help you visualize your team’s …

Mastermind Your MSP Team’s Success

28Sep

Today’s top-performing organizations know that the key to continued growth and success is developing a high-performance culture and standard in the workplace. To support this, they use data and analysis to drive behavior change within the team. Team Utilization tools are used by many companies to help team members monitor their performance in key areas, identify opportunities for improvement, and …

Release Notes 1.67

16Sep

Enrich Data-Driven Decision Making With MSPbots’ New Features     There are many benefits to organizing your data: you avoid data loss, maintain agile operations, keep costs to a minimum, and, most importantly—continue making wise decisions for your business.   In MSPbots’ 1.67 update, you get to assemble your data the way you want to!  What’s new with MSPbots?  Your widgets …

Identifying Profitability with MSPbots’ Finance Dashboards for ConnectWise Manage

16Sep

In today’s competitive digital world, MSPs want to continuously improve to keep their clients satisfied and stay competitive in the current market. MSPs have binding agreements with clients through managed services contracts with a list of services the MSP must deliver, including prices, duration, and service-level agreements (SLAs). When focusing on the big picture and not the fine print, businesses …

Release Notes 1.66

10Sep

Updates That Make your Dashboard Run with Ease     Dev notes 1.66 brings you a number of updates that will make working with your dashboards and widgets a lot easier.   Multiple select feature  Navigating through the MSPbots app is now a piece of cake! No more having to do many actions for very little outcome.  In the accounting dashboard, you …

5 New Widgets to Keep Your Business Up to Speed 

5 New Widgets to Keep Your Business Up to Speed 

01Sep

What makes operating an MSP both necessary and a tad daunting is that your clients rely on you to help them. If you’re not able to, you’re not just bringing your own MSP down—you are putting the client’s operations at risk.    If Fight Club had seven rules, MSPs have two: act quickly and deliver quality service.   We at MSPbots are …

MSPbots Now Integrates With Simplesat

24Aug

Exciting news: MSPbots now integrates with the popular customer feedback system, Simplesat! With the most recent MSPbots integration, you can now access dashboards to find out which businesses have low customer satisfaction, read both positive and negative comments, and act quickly on any concerns that need to be resolved. After the hard work is done, you can look to the …

Release Notes 1.65

23Aug

More Leeway for Design in your Client Portal  We hear you loud and clear! You told us that you want a visual representation of your brand as you use the MSPbots app. Because of your feedback, we’re introducing the customization feature for the client portal. Customize Your Client Portal   The client portal can be your design playground! Upload your …

5 New Features to Supercharge Your Operational Efficiency 

12Aug

In today’s highly competitive environment, each managed service provider (MSP) must not only maintain but boost its operational efficiency. Being efficient is the key to expanding your business, improving client satisfaction, and achieving financial success.   With these benefits in mind, we at MSPbots created new features that will enable ConnectWise or Autotask users to track their overall productivity and serviceability.    …