5 New Widgets to Keep Your Business Up to Speed
What makes operating an MSP both necessary and a tad daunting is that your clients rely on you to help them. If you’re not able to, you’re not just bringing your own MSP down—you are putting the client’s operations at risk.
If Fight Club had seven rules, MSPs have two: act quickly and deliver quality service.
We at MSPbots are focused on publishing new features so you’re up to speed and can strengthen your strategy whenever needed.
Want to know more about our new offerings? Take a look:
Unassigned Project Tickets
Unassigned tickets are probably what every CEO and service manager’s nightmares are made of. Your company is built on client satisfaction. If your unassigned tickets aren’t attended to, then you’re in trouble.
The Unassigned Project Tickets widget serves as your MSP’s warning light. It is a card that tallies and displays the total number of tickets that need technicians. With this information, your service manager can promptly track and assign tickets accordingly.
Stale Projects
If unassigned project tickets were nightmares, stale projects that haven’t resolved are monsters that live under your bed.
Never let your good standing with a client waver—determine what’s inactive with the Stale Projects widget. This feature shows cards displaying the total number of projects without a time entry in the last 14 days. With this feature, you’ll see why the project’s not moving forward and act accordingly.
Open Alerts
Are there any changes to a project that need a quick response? The Open Alerts widget sends out real-time notifications to the technicians who need to be updated. It displays the number of open alerts in AEM that aren’t muted, still in the style of a card number widget. This alert allows you the chance to monitor and adjust the quality of your MSP’s services.
Device with Active Alerts
Clients come to you because they trust your MSP is more than capable of supporting them with promptness and ease. If the service-level agreement (SLA) is unmet, clients are unhappy—and that’s the last thing you and your business want.
The Average Age Open Alerts Widget lets your service manager check if tickets or client requests are being handled quickly. This card number widget contains the average hours open for ongoing, non-muted alerts. As a result, the service manager stays on top of tickets and technicians and can act fast if there’s anything overdue.
Average Age Open Alerts
Clients come to you because they have faith in your MSP’s ability to respond quickly to their needs. They become upset if the service-level agreement (SLA) isn’t met—and you don’t want them to be!
Your service manager can use the Average Age Open Alerts Widget to see if tickets or client requests are being swiftly addressed or resolved. This card number widget will display the average hours open for ongoing, non-muted alerts. If something is past due, the service manager is notified and can take action immediately.
Did you know MSPbots came out of beta last January? Now, this MSP for MSPs is a sophisticated, powerful platform that continuously creates apps and widgets that can fundamentally change how your MSP operates.
If you find any of these new features interesting, we have more in store! Sign up for free or schedule a demo today. For any concerns and clarifications, reach us anytime at support@mspbots.ai.