In the last six months, we have been hard at work developing new integrations, widgets, dashboards, datasets, and bots on our platform. We’ve also added a peer group function to help MSPs manage and discuss shared KPIs in a single view. Our recent trip to IT Nation 2022 was a huge success, showing that our products are truly helping …
Hello! I’m MSPbots, an all-knowing chatbot for anything and everything MSP—errrr! (Cue the hiss and the buzz of circuits, the slow sizzle of a machine falling apart) Sorry, there seems to have been a mistake. 😅 MSPbots is a lot of things, but a chatbot is not one of them. While we’re at it, let’s dive into other impressions …
Improve your ticketing system and raise tech productivity with bots for ConnectWise Manage. Â An MSP handles countless daily issues, including account management, access issues, hardware issues, and other IT requests. With all of this to juggle, an MSP’s help desk system needs more than just bare-bones IT ticketing software. Even more, when technicians perform various management duties, which can …
Great news Syncro Users! MSPbots now integrates with Syncro! This integration is especially exciting because it includes a lot of reporting and process automation, which will save you hours of time and allow you to focus more on growing your business. MSPbots and Syncro are both driven by the desire to make MSPs’ lives easier. With MSPbots’ dedicated pre-built dashboards …
Relentless automation—one of the four things that ConnectWise CEO Jason Magee emphasized in his keynote presentation at IT Nation Connect in Orlando, Florida, on November 9-11, 2022. The three-day conference was jam-packed with events and activities attended by over 4000 registered participants. The event was an opportunity to see where the future of tech is headed and to learn …
Recently, many MSPs have been concerned about reaching higher utilization rates. Most of the time, there isn’t a high-level report that describes how teams and individuals are using their time within the company. It can be challenging to figure out how to increase the productivity of employees without increasing costs. Increasing personnel utilization rates or improving service effectiveness inside your …
Now that 2022 has shown us an interesting mix of remote and in-person gatherings, the tech industry in particular is reintroducing tradeshows as a networking powerhouse. Being in person sometimes can make all the difference in building opportunities. Many brilliant-minded tech innovators jump at the chance to attend these events. Here’s why: #1 Avenue to meet potential customers Since …
Spooky season may be ending, but it can be scary not knowing what’s happening in your business. Let’s fix that through a refresher on the importance of Business Intelligence! You get actionable steps rather than just data People are afraid of the dark for a reason. Who knows what’s lurking in the shadows of your business? This is how …
Picture yourself scrolling through your phone, aimlessly working your way down your timeline.  An image stops you in your tracks. You first notice a hole in the middle of a room, allowing a burst of soft light to fill its dimly lit interiors. Then, you register the elegantly dressed women matching the room’s opulence. And, as if the …