Is MSPbots a Chatbot?
Hello! I’m MSPbots, an all-knowing chatbot for anything and everything MSP—errrr!
(Cue the hiss and the buzz of circuits, the slow sizzle of a machine falling apart)
Sorry, there seems to have been a mistake. 😅
MSPbots is a lot of things, but a chatbot is not one of them. While we’re at it, let’s dive into other impressions first-time users may have about MSPbots and set things straight once and for all. Let’s go!
“So… you’re not a chatbot?”
That’s right! It’s not MSPbot, it’s MSPbots. This means we have bots and a lot of them. What are these bots used for? MSPbots is a data-driven process automation platform catered to simplify managed service providers’ daily processes.
Our bots can monitor KPI dashboards and provide micro-training alerts to help:
- Tech Utilization
- Time Entry Compliance
- Ticket Life Cycle Compliance
- Managing Attendance
They can perform various tasks depending on how they’re configured. We have many bot types: bots for alerts, reminders, tickets, reports, financial matters—and many others. Ultimately, bots provide value and save time by allowing business members to act quickly on critical issues from real-time alerts and automate repetitive tasks. So, no, not a chatbot—but definitely many other bots ready to help your MSP.
“Okay, so you replace PSAs?”
We integrate with your favorite MSP software products, not replace them.
ConnectWise, Datto, Kaseya, N-able… the list goes on. MSPbots integrates with about 60 (and growing!) MSP software products. Linking these software products to MSPbots will convert API data to easy-to-use datasets. These integrations supply information for our bots to learn from and help your company thrive. Essentially, the more information you provide for our bots, the better visibility you have on your business.
And how do you view your optimized data? Through our business intelligence dashboards and reports!
“Hold up! You have Business Intelligence dashboards and reports?”
We do! Our BI dashboards and reports are another way we automate processes.
And yes, these are real-time reports on how your business is doing. With your data, MSPbots can create comprehensive reports from our extensive list of thousands of prebuilt dashboards and widgets, enabling you to visualize your data any way you want!
Making data-driven decisions is about having actual data inform decisions rather than intuition or sheer will. Of course, the quality of the data matters; how it’s presented, analyzed and interpreted. That’s where the job of a business intelligence tool comes in and is precisely what MSPbots offers: an avenue for you to see measurable data quickly and take swift action when needed.
“Hmm…so you need ALL our data?”
After successfully configuring your desired integrations with MPSbots, it’s standard that the tools will ask for your consent to collect specific data. We pull what’s relevant to create reports and information for our bots. Moreover, the data we collect is limited to tickets, time entries, user data, etc.
Rest assured, we take data security seriously and value our clients having the utmost control of their data. For example, one of our controls allows you to set up the ConnectWise Manage API permission to give us access at your comfort level gradually.
One of the latest features in Release Notes 1.68 enables you to encrypt your datasets while keeping your dashboards running. This encryption can be customized according to which users you allow access to your data and how long you’re willing to allow it.
With MSPbots, you’re always in control.
“You’re just like any other reporting tool, then?”
MSPbots is your one-stop shop for business intelligence AND process automation needs.
The platform goes beyond providing you with reports and dashboards and lets you do something about the typical MSP issues you encounter. Jobs get done quicker when most of the things you need are all in one space.
To recap, MSPbots can:
- Monitor KPIs and provide employee micro-training through bots
- Integrate with a variety of MSP software products you are likely already using
- Show you how your business is doing with business intelligence reports and dashboards
- Uphold data security in all of the mentioned processes
We are more than just a reporting tool. We help take your business to the next level.
🔌🧹🔐🏢
If you have any MSPbots myths you want uncovered, we’d love to hear about them! We may not be a chatbot, but our inbox is always open to talk at daniel@mspbots.ai.
Visit our website or sign up for free to get a feel for the MSPbots experience!
