Improve your ticketing system and raise tech productivity with bots for ConnectWise Manage. Â An MSP handles countless daily issues, including account management, access issues, hardware issues, and other IT requests. With all of this to juggle, an MSP’s help desk system needs more than just bare-bones IT ticketing software. Even more, when technicians perform various management duties, which can …
Great news Syncro Users! MSPbots now integrates with Syncro! This integration is especially exciting because it includes a lot of reporting and process automation, which will save you hours of time and allow you to focus more on growing your business. MSPbots and Syncro are both driven by the desire to make MSPs’ lives easier. With MSPbots’ dedicated pre-built dashboards …
Relentless automation—one of the four things that ConnectWise CEO Jason Magee emphasized in his keynote presentation at IT Nation Connect in Orlando, Florida, on November 9-11, 2022. The three-day conference was jam-packed with events and activities attended by over 4000 registered participants. The event was an opportunity to see where the future of tech is headed and to learn …
Recently, many MSPs have been concerned about reaching higher utilization rates. Most of the time, there isn’t a high-level report that describes how teams and individuals are using their time within the company. It can be challenging to figure out how to increase the productivity of employees without increasing costs. Increasing personnel utilization rates or improving service effectiveness inside your …
Now that 2022 has shown us an interesting mix of remote and in-person gatherings, the tech industry in particular is reintroducing tradeshows as a networking powerhouse. Being in person sometimes can make all the difference in building opportunities. Many brilliant-minded tech innovators jump at the chance to attend these events. Here’s why: #1 Avenue to meet potential customers Since …
Spooky season may be ending, but it can be scary not knowing what’s happening in your business. Let’s fix that through a refresher on the importance of Business Intelligence! You get actionable steps rather than just data People are afraid of the dark for a reason. Who knows what’s lurking in the shadows of your business? This is how …
Picture yourself scrolling through your phone, aimlessly working your way down your timeline.  An image stops you in your tracks. You first notice a hole in the middle of a room, allowing a burst of soft light to fill its dimly lit interiors. Then, you register the elegantly dressed women matching the room’s opulence. And, as if the …
If you’re an MSP company owner, chances are good that your business is going to have some major projects to handle. If you’re like most MSP companies, those projects will change and evolve over time, varying in degree and difficulty as required by your customers. Keeping track of your projects can seem like a whole separate project in itself …
Highlights: Improved UI to show the widgets that are modified by a user. Successfully integrated Smileback integration. Improved client health bot to capture the needs of the end-user. Continuous improvement on the data synchronization and performance of the application. Additional features have been added to the installation process of MSPbots to improve user experience. User interface improvements for the Bot …
Highlights: Created a notification popup for integration errors in MSPbots App. Added improvements in checking created rules for Next Ticket. Graphical user interface improvements for Widgets to be consistent with other windows. DATTO integration is now available on the MSPbots App. Improved synchronization of integrated apps. Improved the user experience by modifying the position of the buttons to be readily …