Client Success Stories with MSPbots
In the heart of Thanksgiving—a season of gratitude and thoughtful reflection—we present client success stories with MSPbots. It’s a season that calls for a celebration of the accomplishments we’ve shared with our valued clients.
It is these very partnerships, and the prosperity born from them, that drive us to innovate and excel. We extend our warmest thanks to you!
Decoding Client Success
We truly appreciate our clients who, despite the bustling pace of the MSP industry, generously take the time to provide us with invaluable feedback on the tangible outcomes they’ve achieved with our solutions.
These real-world experiences vividly demonstrate how our systems have been instrumental in propelling our clients towards greater success.
Saving 60+ Hours on Ticket Handling
Their Story
CIO Landing caters to the IT needs of small to medium-sized businesses, providing outsourced CIO supervision, expert solutions, and technical assistance. Senior IT Engineer Mauro Cretari sought a dual-purpose solution: an automated ticketing dispatch tool for real-time alerts and a robust platform that could consolidate and present data across various MSP tools.
The Solution
Mauro highlighted the immediate benefits of MSPbots, emphasizing the ready-to-use suite of bots that revolutionize the ticketing process, especially Next Ticket for ConnectWise. These bots monitor time entries for common errors, such as incorrect hour logging, and alert the team to make corrections. Managers receive notifications if issues persist, minimizing constant manual checking. Mauro also praised Next Ticket for its prioritization capabilities, which alleviate the burden on dispatchers. The system further streamlines operations with shift reminders and adherence prompts, improving productivity while mitigating human error.
“You’ll need to invest some time setting up the rules for Next Ticket. They are awesome. They can just be enabled with three clicks, and you have a lot of automation in place that allows you to grow,” Mauro remarked.
The improvements in day-to-day operations have allowed CIO Landing to scale their services effectively, demonstrating the potential of MSPbots to not only support growth but drive it.
From One-Man Team to Efficiency Powerhouse
Their Story
At Excellent Networks, CEO Mark Luna successfully grew the company from a one-man, break-fix service model to a more diversified client base. However, this shift led to a critical oversight. As the sole operator, Mark faced the daunting task of balancing daily technical tasks with broader strategic goals. Recognizing the need to delegate and refocus, he sought a way to monitor his business’ health and drive growth more effectively.
The Solution
While BrightGauge was initially beneficial, Mark found its capabilities limited, especially in creating custom dashboards and receiving actionable alerts in their open-space office. MSPbots emerged as the tool he needed, offering seamless integration with various data sources, customizable alerts through Teams or email, and a supportive onboarding experience. The insights gained from the comprehensive data analysis helped Mark identify critical areas like underpricing with certain clients, prompting a strategic realignment of their pricing model.
Mark noted on the onboarding team, “They were able to take everything that we already had in BrightGauge and just move it over to MSPbots. That was really helpful.”
MSPbots’ impact was not just operational but strategic, contributing to a more sustainable and profitable business model. Mark’s experience is a clear example that newer MSPs can leverage MSPbots, demonstrating that reaping the benefits of robust data insights and management tools is beneficial to businesses of every size.
Custom Dashboard Success
Their Story
The IT Agency is committed to delivering top tier IT managed services to their clients. To enhance their services with the latest in tech innovation, they needed a partner who could provide a customizable and transparent solution for data management and client communication.
The Solution
According to Cyber Security Director Richard Grace, MSPbots was chosen for their ability to not only facilitate a smooth migration but also for custom widget and dashboard creation that catered specifically to their needs. The team was attentive to their feedback, making swift overnight enhancements to the platform. This dedication to customer support was pivotal in achieving a solution that was both innovative and user-friendly.
“The customer support has been nothing short of excellence, with changes requested overnight. Thanks to MSPbots, we could create a bespoke client dashboard, transparently showcasing the great work we do for each of our clients,” Richard shared.
With MSPbots, The IT Agency was able to introduce a client dashboard that provides transparent and real-time insights into the services rendered. For added convenience and a touch of personalization, the IT Agency converts these dashboards into PDFs for an end-of-month review with business owners, further solidifying client trust and satisfaction.
Do you recognize your own challenges in the stories shared today? MSPbots could be your solution. We’re here to listen, understand, and craft an answer that’s as unique as your business.
Reach out to us by booking a demo.
As you contemplate the next chapter in your success story, don’t miss out on our exclusive Cyber Monday deals—perfectly timed to give your business the technological edge it deserves. Discover our special offers and let’s make the next year your most prosperous yet.
Share Your Story
Has MSPbots played a role in your success? We’re eager to hear your story. Sharing these moments fuels our passion and innovation—it’s what community is all about. Drop us a line or connect with us on social media to tell us about your journey.
