Welcome to MSPbots Release Notes 2.04! This update addresses issues in ticket prioritization, schedule reporting, data clarity, and more—setting you free from time-consuming processes. If you’re having issues you don’t see here, feel free to reach out to your account manager or book a demo meeting with us! Let’s get into it!  Next Ticket Prompt for Exceeding 250-Ticket Limit …
 MSPbots Release Notes 2.03 is an update bringing you a new level of customization and efficiency to your operations. As we continue to push the boundaries of what our platform can do, we want to hear from you! Your feedback is invaluable to us. If there’s anything you’d like to see in future updates, don’t hesitate to reach out.  …
 Welcome to MSPbots Release Notes 2.02—a comprehensive update packed with a range of features designed to elevate efficiency, customization, and user satisfaction. From the introduction of nuanced model selection capabilities for the OpenAI block, to advanced ticket prioritization in Next Ticket, each enhancement in this release has been crafted to offer more control, clarity, and convenience in your daily …
Deciding which ticket to tackle next can be a time-consuming process, often leaving ticket dispatchers mired in analysis. A manual ticket dispatching system can lead to many unpleasant outcomes: tickets getting overlooked, cherry-picked, and stuck after stumbling into a black hole of lost tickets (yikes!). MSPbots Next Ticket app simplifies dispatching by determining the ‘next ticket’ for you, streamlining …
 Here’s MSPbots Release Notes 2.01! We hear and appreciate all of your feedback, understanding that it’s the key to developing a more powerful and user-friendly platform that truly resonates with your needs. Your MSPbots experience is our top priority, and we’re open to all ideas, suggestions, and feedback that can help us improve it further. If you have thoughts …
Picture this: a recent client issue is dominating your team’s attention, but is theirs the most critical ticket on the board? This is the effect of the recency bias, a cognitive bias where we tend to overemphasize recent events or information, sometimes at the expense of more significant, albeit older, issues. Especially for MSPs, this bias can skew prioritization, leading to …
In managed services, time is a finite resource what’s use determines success. Yet, for many, the essential task of reporting can become time-consuming, bogged down by processes that are as outdated as they are labor-intensive. Valuable hours squandered gathering data, compiling reports, and triple-checking for errors—time that could otherwise fuel strategic initiatives and drive business growth. But what if you …
As an MSP manager, your day is a race against the clock.  Each day, you’re overwhelmed with tasks demanding your attention. Your virtual workspace is swamped with service tickets that come faster than you can dispatch them. You’re in control of teams, enforcing training and evaluating performances. You’re also at the forefront of understanding client needs and enriching client relationships.  …
In the heart of Thanksgiving—a season of gratitude and thoughtful reflection—we present client success stories with MSPbots. It’s a season that calls for a celebration of the accomplishments we’ve shared with our valued clients. It is these very partnerships, and the prosperity born from them, that drive us to innovate and excel. We extend our warmest thanks to you! …
MSPs stand on the brink of a transformative era, pivoting from traditional methods and exploring the vast potential of automation. This promises profound benefits: from increased efficiency and productivity to boosting customer service quality. This shift isn’t just about advancements in tech; it’s about refining the overall user experience. To facilitate this change, raise the bar on your customer support with MSPbots’ …