MSPbots and OpenAI for Ticket Sentiment Analysis
Did you know? A study by Forrester revealed that businesses using sentiment analysis for enhancing their IT support have seen an impressive 20% drop in customer support ticket volumes. Imagine the transformative impact that could have on your operations!
Bringing this vision into reality, MSPbots’ integration with OpenAI now includes Ticket Sentiment Analysis Bot and Dashboard!
Presently available for ConnectWise PSA users, discover how these tools can turbocharge your customer support responsiveness!
Combat Issues of Dissatisfaction
With many MSP contracts incorporating Service Level Agreements (SLAs), falling short of expected response times isn’t merely a lapse in service; it can have significant financial repercussions as well as negatively affect brand reputation, underscoring the importance of timely service.
The subtle nuances of customer feedback can easily be overshadowed by an overwhelming influx of tickets. Such overlooked dissatisfaction, if left unchecked, festers leading to broader issues like customer churn and tarnished brand reputation.
By incorporating sentiment analysis into ticket triage and dispatching, MSPs can swiftly pinpoint underlying concerns. This helps address grievances promptly and demonstrates a genuine commitment to ensuring a positive customer experience.
OpenAI Ticket Sentiment Analysis Bot
The OpenAI Ticket Sentiment Analysis Bot introduces a prioritization process that prevents tickets with pressing concerns being overlooked.
Here’s how it works:
- The OpenAI integration enables the bot to evaluate the sentiment of each ticket summary
- Using specific prompts, it swiftly determines if a ticket is Slightly Negative, Negative, or Very Negative
- As soon as a ticket with a negative sentiment is identified, alerts are promptly dispatched to techs—either directly or via chat channels, guaranteeing that no complaint goes unattended
Click here for instructions on setting this up.
The Ticket Sentiment Analysis Bot doesn’t just streamline operations—it actively improves customer satisfaction. By immediately flagging tickets with negative sentiments, MSPs can ensure the delivery of excellent service to their customers and emphasize their commitment to outstanding service.
OpenAI Ticket Sentiment Analysis Dashboard
The OpenAI Ticket Sentiment Analysis Dashboard is designed to offer you a granular view of a ticket’s summary which includes customer feedback and comments, so that no negative sentiment slips through the cracks.
Here’s what you need to kickstart this innovative dashboard:
- Prerequisites: Integration with OpenAI and an activated OpenAI Ticket Sentiment Analysis Bot.
Once set, navigate to your Template Dashboards to find this insightful tool.
The dashboard is composed of three distinct widgets:
- Negative Sentiment Tickets – Last 14 Days (Grid Widget): This widget presents you with a clear grid, laying out details of tickets stamped with negative sentiment. Key details include Date Entered, Current Status, Board Name, and Notes.
- Negative Sentiment Tickets – Last 24 Hours (Card Widget with drilldown): Immediately visualize the count of negatively tagged tickets from the past day. With a click, reveal detailed insights into these specific tickets.
- Negative Sentiment Tickets (Heatmap): Paints a vivid picture of negative sentiments over the past 14 days. Filtered by board and date, it offers an intuitive representation of when and where concerns are emerging.
To cater the dashboard to your specific needs, two slicers allow for personalized views:
- Ticket Status: Opt to display tickets based on selected statuses.
- Board: Focus on tickets from particular boards, streamlining your insights.
Why MSPbots OpenAI Integration Stands Out
While the MSP market offers countless platforms that promise efficiency, MSPbots is unique in its offering of ticket sentiment analysis as a tool. MSPbots’ OpenAI Integration capability is an innovative combination, pairing a Ticket Sentiment Analysis Bot and the accompanying Dashboard.
Most platforms in the market tend to focus only on one or the other. MSPbots brings both to the table. This means that not only can pressing concerns be instantly recognized and flagged by our bot, they can also be visually represented, analyzed, and addressed with a detailed dashboard.
Individual tools may offer glimpses of insights, MSPbots’ combined offering of both automation and real-time reporting is the only one that paints a complete picture.
Dive into the future of IT support with MSPbots. Sign up, select a package plan of your choice, enable the OpenAI integration, and access the Open AI Ticket Sentiment Analysis Bot and Dashboard!
For Professional Bundle users, you can get started NOW.
If you need a little guidance with setting everything up and choosing what plan to get, feel free to book a demo. We’d love to cater to your queries.
The journey is just a click away.
