There are several metrics important to MSPs, if you’re monitoring a handful of them and incorporating ways to improve your performance, then good for you! What if there was a better way? Why not level up further by aiming for a higher MSP CSAT score through integrating a revolutionary automated system into your ticket dispatching? MSPbots Next Ticket is an …
Welcome to MSPbots Release Notes 1.95! We’re thrilled to bring you updates that aim to improve your overall experience with our platform. As we’ve journeyed with you, we’ve heard your feedback, and this release is aimed at making your days smoother and more productive.   New Attendance Commands in Slack via MSPbots First up is the enabling of Attendance …
Hey there, Tech Enthusiasts! If you’ve been keeping up with the electrifying vibes at The Channel Co.’s XChange NexGen 2023 event, you’d know that Day 1 was already bursting with energy, exciting connections, and a whirlwind of innovative revelations. But hold onto your hats because Day 2 took things up several notches! Firstly, a massive THANK YOU to each and …
 Welcome to MSPbots Release Notes 1.94! We’re showcasing a series of enhancements and new features designed to elevate your user experience. From real-time widget styling to advanced ticket prioritization, our aim is to continually refine our tools to better serve the evolving needs of IT MSPs. Dive in to discover how this update can streamline your workflow and drive …
Did you know? A study by Forrester revealed that businesses using sentiment analysis for enhancing their IT support have seen an impressive 20% drop in customer support ticket volumes. Imagine the transformative impact that could have on your operations! Bringing this vision into reality, MSPbots’ integration with OpenAI now includes Ticket Sentiment Analysis Bot and Dashboard! Presently available for …
MSPbots had the privilege of being part of the atmosphere at Kaseya DattoCon 2023 in sunny Miami! 🌴 Our team embarked on an unforgettable journey during this year’s 3-day event, and we’re thrilled to bring you a recap filled with the most memorable highlights and valuable insights in the MSP community.  Day 1: Setting the Stage The MSPbots team …
Setting up ticket dispatching can be challenging at first.  Manual assignments are time consuming and can lead to mistakes, and you want to ensure every ticket is handled with the priority and precision it deserves. Here’s a game-changing solution for those who value efficiency and accuracy: Next Ticket! Simplify and optimize your ticket dispatching process. In this blog, we’ll …
In our mission to provide a platform that streamlines workflows, here’s MSPbots Release Notes 1.93 containing our latest app updates. Explore how each feature can elevate your command over daily operations, minimize manual effort, and enrich the decision-making landscape with clarity and precision.  Mobile-Managed Attendance Commands Administering attendance just got a whole lot easier. A new toggle switch …
IT MSPs offer a guiding hand in navigating the technological landscape of many businesses. It’s extremely important that they provide quality service and live up to the trust given to them by their clients.  Apart from focusing on customer satisfaction and investing in training and development, MSPs improve their clients business by staying updated on the latest technologies and …
Digital transformation involves employing digital solutions to revolutionize an organization’s operations and enhance the customer experience. It’s about embracing new tech to reshape approaches and functions.  For MSPs, it represents a significant expansion avenue. There’s a surging need for IT services as firms increasingly turn to digital tools and solutions. Overcome integration hurdles with MSPbots, a comprehensive reporting …