 Welcome to MSPbots Release Notes 1.94! We’re showcasing a series of enhancements and new features designed to elevate your user experience. From real-time widget styling to advanced ticket prioritization, our aim is to continually refine our tools to better serve the evolving needs of IT MSPs. Dive in to discover how this update can streamline your workflow and drive …
Did you know? A study by Forrester revealed that businesses using sentiment analysis for enhancing their IT support have seen an impressive 20% drop in customer support ticket volumes. Imagine the transformative impact that could have on your operations! Bringing this vision into reality, MSPbots’ integration with OpenAI now includes Ticket Sentiment Analysis Bot and Dashboard! Presently available for …
MSPbots had the privilege of being part of the atmosphere at Kaseya DattoCon 2023 in sunny Miami! 🌴 Our team embarked on an unforgettable journey during this year’s 3-day event, and we’re thrilled to bring you a recap filled with the most memorable highlights and valuable insights in the MSP community.  Day 1: Setting the Stage The MSPbots team …
Setting up ticket dispatching can be challenging at first.  Manual assignments are time consuming and can lead to mistakes, and you want to ensure every ticket is handled with the priority and precision it deserves. Here’s a game-changing solution for those who value efficiency and accuracy: Next Ticket! Simplify and optimize your ticket dispatching process. In this blog, we’ll …
In our mission to provide a platform that streamlines workflows, here’s MSPbots Release Notes 1.93 containing our latest app updates. Explore how each feature can elevate your command over daily operations, minimize manual effort, and enrich the decision-making landscape with clarity and precision.  Mobile-Managed Attendance Commands Administering attendance just got a whole lot easier. A new toggle switch …
IT MSPs offer a guiding hand in navigating the technological landscape of many businesses. It’s extremely important that they provide quality service and live up to the trust given to them by their clients.  Apart from focusing on customer satisfaction and investing in training and development, MSPs improve their clients business by staying updated on the latest technologies and …
Digital transformation involves employing digital solutions to revolutionize an organization’s operations and enhance the customer experience. It’s about embracing new tech to reshape approaches and functions.  For MSPs, it represents a significant expansion avenue. There’s a surging need for IT services as firms increasingly turn to digital tools and solutions. Overcome integration hurdles with MSPbots, a comprehensive reporting …
Dashboards have emerged as the compass guiding businesses through waves of information.  Today, we’re thrilled to share with you MSPbots Release Notes 1.92, highlighting Advanced Scheduled Reports! Designed with precision and driven by user feedback, this and all the features in this update promise to redefine your dashboard reporting experience.  Let’s go!  Enhanced Auto-Refresh Logic This feature provides …
 MSPbots Release Notes 1.91 highlights Attendance App, settings and configurations, and many in-app function updates! We’ve revamped and elevated widget design for dashboards, to enhance user interaction, clarity, and overall experience—and many more.  Dive in to explore the nuanced upgrades! 👇🔥  Dashboards  Enhanced Widget Design in Dashboards Recognizing previous challenges of limited customization and time-consuming widget management, …
As an MSP owner, you know the struggle of peering into a murky ticket queue, tracking progress and pinpointing problems.  This lack of clarity can lead to inefficiencies that affect both client satisfaction and your bottom line.  MSPbots’ ConnectWise Manage dashboards are tailored for you! Offering a transparent, data-driven view into ticket management. Here are five that …